Jasmine Gibson
Jersey City,USA
Summary
I am seeking employment with a company that open up new possibilities professionally and personally. seeking to obtain a position where I am challenged.
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Overview
11
11
years of professional experience
Work History
Concierge
Adamas Building Services
05.2024 - Current
- Coordinated guest services, ensuring timely and efficient responses to inquiries and requests.
- Managed facility access, maintaining a secure environment for residents and guests.
- Developed relationships with vendors to enhance service offerings and resident satisfaction.
- Oversaw daily operations, streamlining processes to improve service delivery efficiency.
- Resolved conflicts and complaints effectively, enhancing overall resident experience and satisfaction rates.
- Conducted regular inspections of common areas, ensuring cleanliness and adherence to safety standards.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Greeted guests upon arrival by providing warm welcome.
Customer Service Supervisor
Kmart
10.2015 - 07.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
Cashier
Walmart
10.2014 - 09.2015
- Trained new cashiers on procedures, customer service and sales techniques.
- Described products and services in detail.
- Assisted customers in selecting items based on needs.
- Maintained cleanliness and organization of checkout areas to promote a welcoming environment.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma - public policy
James J Ferris High School
Jersey City, NJ01.2009
Skills
- Excellent multitasking
- Guest services
- Telephone etiquette
- Proactive attitude
- Hospitality
- Team player mentality
- Cash handling
- Time management
- Front desk support
Additional Information
- Skills
- Excellent time management skills Customer-focused
- Effective workflow management Goal-oriented
- Adherence to high customer service standards People-oriented
Timeline
Concierge
Adamas Building Services
05.2024 - Current
Customer Service Supervisor
Kmart
10.2015 - 07.2018
Cashier
Walmart
10.2014 - 09.2015
High School Diploma - public policy
James J Ferris High School