Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Gilchrist-Merino

Oroville,CA

Summary

Dynamic leader with proven expertise in staff management and customer service management, honed as Assistant Manager at Dutch Bros Coffee. Skilled in inventory management and employee training, I excel in creating efficient, results-driven environments. Demonstrated ability to enhance team productivity and foster customer loyalty through exceptional service and engagement.

Overview

7
7
years of professional experience

Work History

Barista

Dutch Bros Coffee
08.2017 - Current
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Controlled line and crowd with quick, efficient service.

Salon Owner/Operator

Glow
07.2022 - Current
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Learned and remained updated on statutory requirements and regulations.
  • Interacted well with customers to build connections and nurture relationships.

Assistant Manager

Dutch Bros Coffee
01.2023 - 02.2024
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Defined clear targets and objectives and communicated to other team members.

Education

Butte College Cosmetology School
2019

Oroville High School
Oroville, CA
2017

Skills

  • Appointment Scheduling
  • Staff Management
  • Employee Training
  • Inventory Management
  • Customer Service Management
  • Payroll Administration and Timekeeping
  • Time management abilities

Timeline

Assistant Manager

Dutch Bros Coffee
01.2023 - 02.2024

Salon Owner/Operator

Glow
07.2022 - Current

Barista

Dutch Bros Coffee
08.2017 - Current

Butte College Cosmetology School

Oroville High School
Jasmine Gilchrist-Merino