Experienced Store/Merchandising Manager with four years of experience in maximizing product sales and overseeing merchandise trends. Effective in overseeing day-to-day sales and inventory stock levels to determine purchasing needs. Expert in merchandise planning based on prior sales and trends to provide well-rounded selection of products sought by customers. Gained the knowledge to provide Disney's world-class Customer Service through experience within the company.
Hi, I’m
Jasmine Gilliam-Ferraroni
Clearwater,FL
Summary
Overview
11
years of professional experience
Work History
FedEx: Office
Same Day City Courier
07.2020 - Current
Job overview
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Worked closely with other couriers and handled various administrative tasks.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers
Aspen Dental
Office Manager
11.2019 - 07.2020
Job overview
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
Disney's Reservation Center
Sales and Solutions Specialist
11.2017 - 11.2019
Job overview
- Obtained extensive amount of knowledge and experience of The Walt Disney Company to provide world class customer service.
- Assisted online users via live chat, email and phone to resolve issues related to MyDisneyExperience.com and DisneyTravelAgents.com use and access.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Analyzed problems, identified solutions and made decisions.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Hilton Clearwater Beach
Front Desk Supervisor
09.2016 - 10.2017
Job overview
- Managed customer complaints and rectified issues to complete satisfaction.
- Set and optimized employee schedules to secure proper coverage for all shifts.
- Corrected guest issues in timely and professional manner with knowledgeable and friendly service.
- Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Party City
Store Leader/Merchandise Manager
09.2012 - 10.2016
Job overview
- Organized and updated schedules to optimize coverage for expected customer demands.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Arranged consistent shelves, bins and racks at many locations by planograms I created.
- Oversaw inventory counts periodically to maintain stock records and account for shrinkage.
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
- Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
- Developed merchandise plans to purchase various highly sought-after items to increase sales by 6%.
- Educated staff on how to display products on shelves to boost effectiveness of promotions.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
Education
New Dorp High SchoolStaten Island, NY
High School Diploma
06.2014
University Overview
Skills
- Out-Going and Positive Personality
- Customer service
- Multi-tasker
- Experience with Adobe
- Mastered Word, Excel, PowerPoint, and Outlook
- Critical Thinking
- Understanding Customer Needs
- Retail Inventory Management
- Organized
- Project Requirements
- Window Displays
- Promotional Planning
Timeline
Same Day City Courier
FedEx: Office
07.2020 - Current
Office Manager
Aspen Dental
11.2019 - 07.2020
Sales and Solutions Specialist
Disney's Reservation Center
11.2017 - 11.2019
Front Desk Supervisor
Hilton Clearwater Beach
09.2016 - 10.2017
Store Leader/Merchandise Manager
Party City
09.2012 - 10.2016
New Dorp High School
High School Diploma
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