Jasmine Gilmore
Buffalo,NY
Summary
An attentive Examiner with seven years of experience, adept in conflict resolution and negotiation, complemented by exceptional reporting and research abilities. Proficient in the claims process and fraud detection, with a specialization in personal property and casualty losses. I have consistently facilitated peaceful resolutions for all claims, prioritizing fairness and thoroughness, while maintaining a reputation for trustworthiness and dependability
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Claims Investigator
GEICO, Government Employees Insurance
01.2023 - Current
- Conducted thorough interviews under oath with customers, attorneys and medical providers.
- Evaluated original investigation reports and documents to resolve concerns.
- Conducted regular audits of investigative files to ensure adherence to company standards and regulatory requirements, maintaining a high level of professionalism and integrity.
- Adhered to regulatory compliance requirements throughout the entire investigation process, reducing risk exposure for both company and clients alike.
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied effective time management techniques to meet tight deadlines.
- Investigated and processed causality and property insurance claims for policyholders.
Senior Bodily Injury Adjuster
GEICO, Government Employees Insurance
12.2020 - 01.2023
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Directed claims negotiations within allowable limit of $50,000 and supported successful litigations for advanced issues.
- Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
Liability Claims Adjuster
GEICO, Government Employees Insurance
11.2019 - 12.2020
- Contributed to departmental goals by consistently achieving or surpassing individual performance metrics set forth by management.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
Personal Injury Protection Adjuster
GEICO, Government Employees Insurance
01.2018 - 11.2019
- Expedited claim processing by promptly obtaining necessary documentation such as medical records, police reports, and witness statements.
- Maintained contact with claimants and attorneys to determine treatment status.
- Upheld a strong commitment to ethical practices in all aspects of claims handling, fostering trust and credibility with policyholders and colleagues alike.
Claims Trainer
GEICO, Government Employees Insurance
10.2017 - 01.2018
- Conducted regular reviews of training materials to ensure alignment with industry standards and best practices, optimizing content relevancy.
- Utilized multimedia tools when presenting materials during lectures or workshops, adding visual aids that enriched overall comprehension.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Customer Service Representative
GEICO, Government Employees Insurance
11.2016 - 10.2017
- Delivered prompt service to prioritize customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Brentwood High School
Brentwood, NYNo Degree - Social Work
SUNY Potsdam
Potsdam, NYNo Degree - Social Work
SUNY Albany
Albany, NYSkills
- Report Writing
- Team Collaboration
- Legal proceedings knowledge
- Client Interviewing
- Claims
- Customer service and support
- Insurance policy coverage knowledge
- Fraud Detection Proficiency
- Decision-Making
- Empathy and Tactfulness
Certification
- Official License for property and causality claims for Massachusetts, Rhode Island, New Hampshire, Connecticut and Vermont.
- Experience handling claims in all 50 states with specialization in New jersey
Timeline
Insurance Claims Investigator
GEICO, Government Employees Insurance
01.2023 - Current
Senior Bodily Injury Adjuster
GEICO, Government Employees Insurance
12.2020 - 01.2023
Liability Claims Adjuster
GEICO, Government Employees Insurance
11.2019 - 12.2020
Personal Injury Protection Adjuster
GEICO, Government Employees Insurance
01.2018 - 11.2019
Claims Trainer
GEICO, Government Employees Insurance
10.2017 - 01.2018
Customer Service Representative
GEICO, Government Employees Insurance
11.2016 - 10.2017
High School Diploma -
Brentwood High School
No Degree - Social Work
SUNY Potsdam
No Degree - Social Work
SUNY Albany