Jasmine Gladue
Rock Springs,WY
Summary
Professional with extensive experience in customer service and cash handling, demonstrating efficiency in high-pressure environments. Proven skills in inventory management and transaction processing, ensuring accuracy and customer satisfaction. Strong communicator and problem solver, adept at adapting to diverse customer needs while fostering positive team dynamics. Committed to enhancing client relationships and contributing to organizational success through effective collaboration.
Overview
8
8
years of professional experience
Work History
Breakfast Attendant
Hampton Inn By Hilton
Green River, WY
02.2024 - 07.2024
- Managed time efficiently to prepare and clear breakfast area within scheduled hours.
- Coordinated with kitchen staff to ensure timely preparation and availability of fresh items.
- Managed cash register transactions accurately while providing change when necessary.
- Greeted frequent visitors by name and explained new promotions.
- Stocked displays with new and transferred merchandise.
- Supported serving staff in delivering accurate and well-presented food orders.
- Followed all safety protocols set forth by the restaurant's health department regulations.
- Prepared take-out orders for guests when requested.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Merchandiser
Survey.com
Rock Springs, WY
01.2022 - 08.2023
- Built effective partner store relationships to improve customer satisfaction.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Collaborated with vendors to ensure timely delivery of merchandise.
- Presented updated floor plans and design strategy to store management.
Merchandiser
Ty Beanie Babies
Gillette, WY
01.2022 - 01.2023
- Built effective partner store relationships to improve customer satisfaction.
- Assisted customers with locating desired items within store locations.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Coordinated promotional events such as special sales or clearance items.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Office Administrative Assistant
State of Wyoming Department of Family Services
Gillette, WY
04.2020 - 04.2022
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Handled incoming calls and directed callers to appropriate department or employee.
- Directed clients and guests to correct departments, rooms, and staff members.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded promptly to customer inquiries via email or phone.
- Scheduled appointments for management team members.
Cashier Supervisor
Horse Palace
Gillette, WY
08.2019 - 04.2020
- Performed opening and closing procedures for assigned shift.
- Responded promptly to jackpot alarm bells.
- Checked tickets from slot machines against payout slips before cashing out customers.
- Facilitated check-cashing authorizations and house credit accounts.
- Monitored floor operations and resolved safety, service and equipment issues.
- Assisted team members with balancing their drawers as requested.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
Assistant Manager
Family Dollar
Gillette, WY
02.2017 - 08.2019
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Established processes for monitoring customer satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
Front Desk Agent
Ramada Plaza Hotel & Oasis Convention Center
Gillette, WY
05.2016 - 01.2017
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Maintained cleanliness of lobby area at all times.
- Transmitted and received messages using telephones or telephone switchboards.
- Processed payments accurately and efficiently.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Input and confirmed reservations for guests.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Verified accuracy of room rates and other charges during check-in process.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
Education
High School Diploma -
Expedition Academy
Green River, WY05-2009
Skills
- Customer service
- Cash handling
- Food preparation
- Safety compliance
- Time management
- Inventory management
References
References available upon request.
Timeline
Breakfast Attendant
Hampton Inn By Hilton
02.2024 - 07.2024
Merchandiser
Survey.com
01.2022 - 08.2023
Merchandiser
Ty Beanie Babies
01.2022 - 01.2023
Office Administrative Assistant
State of Wyoming Department of Family Services
04.2020 - 04.2022
Cashier Supervisor
Horse Palace
08.2019 - 04.2020
Assistant Manager
Family Dollar
02.2017 - 08.2019
Front Desk Agent
Ramada Plaza Hotel & Oasis Convention Center
05.2016 - 01.2017
High School Diploma -
Expedition Academy
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