Jasmine Glover
Houston,TX
Summary
Brilliant with strong time management skills who thrives in a fast paced, dynamic environment. I am A Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem-solving. Also A Call Center Representative with expertise providing customer support in high call volume environments. I will bring exceptional computer aptitude and telephone etiquette. Authorized to work in the US for any employer.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Diligent Desired Position with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
14
14
years of professional experience
Work History
Server
Bbs Tex Orleans
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Customer Service Representative
Apple
08.2023 - 10.2024
- Managing Incoming Calls: You'll handle inbound phone calls from customers, addressing their inquiries and concerns
- Generating Sales Leads: CSRs play a crucial role in identifying potential customers and converting leads into new business opportunities
- Assessing Customer Needs: By understanding customer requirements, you can provide accurate information and achieve customer satisfaction
- Problem-Solving: CSRs are skilled troubleshooters
- If faced with insufficient information, they investigate and find solutions to customer queries or complaints
- Maintaining Excellent Service Standards: The goal is to respond efficiently to inquiries, ensuring high customer satisfaction
Inventory Specialist
WIS
03.2024 - 05.2024
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
Cashier
Twin Crab
01.2023 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
CSR - Customer Service Representative
Verizon
02.2021 - 08.2022
- Managing Incoming Calls: You'll handle inbound phone calls from customers, addressing their inquiries and concerns
- Generating Sales Leads: CSRs play a crucial role in identifying potential customers and converting leads into new business opportunities
- Assessing Customer Needs: By understanding customer requirements, you can provide accurate information and achieve customer satisfaction
- Problem-Solving: CSRs are skilled troubleshooters
- If faced with insufficient information, they investigate and find solutions to customer queries or complaints
- Maintaining Excellent Service Standards: The goal is to respond efficiently to inquiries, ensuring high customer satisfaction
Customer Service Representative
Samsung Electronics
08.2020 - 01.2021
- Troubleshooting: You'll receive and make calls, addressing and resolving issues raised by clients
- This includes navigating through complicated applications, providing suggestions, and recommending solutions
- Communication: You'll communicate with customers via phone calls, emails, web chat, or face-to-face interactions
- Your goal is to provide step-by-step solutions for hardware or software problems
- Research and Resolution: You'll interview clients to identify their needs, troubleshoot software and hardware components, and resolve network malfunctions or connectivity issues
- If necessary, you'll escalate complex problems to experts
- Record Keeping: Maintaining records of call transactions using computer systems and tracking software is essential
- You'll also ensure compliance with established procedures for addressing client concerns
- Training: You may train individuals on how to use technical products and services and participate in developing client training programs
Customer Service Representative
LINEBARGER GOGGAN BLAIR & SAMPSON, LLP
02.2017 - 08.2020
- Answering incoming calls proving excellent customer service
- Collecting on past due debts owed for past due Toll Road balances
- Processing payments and sending digital receipts
- Handling inbound and making outbound collection calls to collect balances owed
- Staying within company guidelines and deescalating irate debtors or following company escalation process if necessary
Customer Service Claims Representative
NRG Home Services
07.2014 - 08.2017
- Processing home warranty claims for homeowners
- Tier 1 technical support scheduling license techs to go to the homes and complete work
- Answering incoming calls proving excellent customer service
Customer Service Representative
Xerox
05.2011 - 07.2014
- Effectively managed a high volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
- Tier 1 technical support Defused volatile customer situations calmly and courteously
- Gathered and verified all required customer information for tracking purposes
- Accurately documented, researched, and resolved customer service issues
- Referred unresolved customer grievances to designated departments for further investigation
- Oversaw call center employees to ensure customer satisfaction goals were consistently met
- Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity
- Acted professionally and patiently when addressing negative customer feedback
- Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates
- Met or exceeded service and quality standards every review period
Education
Bachelor of Science -
Strayer University
Houston, TX03.2021
Skills
- Information security
- Delivery scheduling
- Paperwork processing
- Appointment scheduling
- Transaction processing
- Technical Support
- Computer Networking
- Phone Etiquette
- Microsoft Windows
- Financial services
- Time management
- Administrative experience
- Microsoft Outlook
- Microsoft PowerPoint
- Organizational skills
- Sales
- Microsoft Excel
- CRM software
- Inside sales
- Exceptional customer service
- Memory retention
- Cleanliness standards
- Service prioritization
- Sales expertise
- Point of sale operation
- Dining area maintenance
- Table setting knowledge
- Daily specials memorization
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US
Timeline
Server
Bbs Tex Orleans
06.2024 - Current
Inventory Specialist
WIS
03.2024 - 05.2024
Customer Service Representative
Apple
08.2023 - 10.2024
Cashier
Twin Crab
01.2023 - 03.2023
CSR - Customer Service Representative
Verizon
02.2021 - 08.2022
Customer Service Representative
Samsung Electronics
08.2020 - 01.2021
Customer Service Representative
LINEBARGER GOGGAN BLAIR & SAMPSON, LLP
02.2017 - 08.2020
Customer Service Claims Representative
NRG Home Services
07.2014 - 08.2017
Customer Service Representative
Xerox
05.2011 - 07.2014
Bachelor of Science -
Strayer University