Jasmine Goddard
Washington,DC
Summary
Highly motivated and results-oriented individual with over 10 years of experience in customer and guest service excellence, seeking a position as Game Night Staff: Team Attendant. Proven ability to provide exceptional guest experiences, resolve issues effectively, and maintain a positive and welcoming environment. Strong work ethic, excellent communication and interpersonal skills, and a passion for sports and entertainment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Specialist
NCR
Germantown, Maryland
08.2023 - Current
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Updated customer information and account status in the database following each interaction.
Guest Services /Seasonal Worker
Target
Rockville, Maryland
11.2024 - 01.2025
- Provided excellent customer service, resolving issues and answering queries promptly.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained the upkeep and organization of store.
Education
Bachelor of Science - Sports Medicine
University of Maryland Global Campus
Hyattsville, MD06-2029
Skills
- Customer service excellence
- Guest accommodations
- Exceptional communication
- Strong empathy
- Check-in coordination
- Strong work ethic
- Team player attitude
- High Integrity
Affiliations
- Employee of the month (x2 within a 6 month interval)
- Recognition of volunteer work
Certification
- Secret level clearance granted by Defense Commissary Agency Security (DeCA)
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Guest Services /Seasonal Worker
Target
11.2024 - 01.2025
IT Specialist
NCR
08.2023 - Current
Bachelor of Science - Sports Medicine
University of Maryland Global Campus
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