Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Goff

Jacksonville,FL

Summary

Concierge Claims Specialist with proven experience investigating and resolving property claims. Delivers professional and balanced customer service and meets needs of insured, contractors and internal and external customers. Excels in database management, repair service coordination, and claims file management. With a proven track record in boosting team performance and delivering exceptional customer service, by consistently display an analytical approach to problem-solving Expert in policyholder communication and conflict resolution .

Overview

8
8
years of professional experience

Work History

Concierge Claims Specialist (Remote)

Sedgwick Repair Solutions
05.2020 - Current
  • Handled all assigned claims promptly and effectively.
  • Escalated all claims to necessary departments and reviewed all claims documents for accuracy.
  • Built long lasting client relationships and prioritized outstanding customer service.
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Researched claims and incident information to deliver solutions and resolve problems.

Corporate Specialist

NCC Business Services
02.2017 - 01.2019
  • Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals
  • Set up and managed paper or electronic filing systems, recorded information, updated paperwork, or maintained documents, such as attendance records, correspondence, or other material
  • Created, maintained, and entered information into databases
  • Located and attached appropriate files to incoming correspondence requiring replies
  • Reviewed work done by others to check for correct spelling and grammar, ensured that company format policies were followed, and recommended revisions
  • Provided services to clients, such as order placement or account information
  • Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons according to their needs.

Customer Service Representative

Convergys Corpporation
10.2016 - 01.2017
  • Ensured compliance with all applicable federal regulations regarding banking operations
  • Researched customer accounts as requested by customers or management staff
  • Provided customer service to bank customers, addressing questions and concerns in a professional manner
  • Maintained current knowledge of bank products and services offered at branch location
  • Provided assistance with opening new accounts such as savings or checking accounts
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction
  • Resolved problems or discrepancies concerning customers' accounts.

Education

High School Diploma -

Bishop Kenny High School
Jacksonville, FL

Kinesiology -

Jacksonville University
Jacksonville, FL

Skills

  • Team Support
  • Database Management
  • Claims File Management
  • Repair Service Coordination
  • Documentation Review
  • Conflict Resolution
  • Verbal and Written Communication
  • Documentation Management
  • Policyholder Communication

Timeline

Concierge Claims Specialist (Remote)

Sedgwick Repair Solutions
05.2020 - Current

Corporate Specialist

NCC Business Services
02.2017 - 01.2019

Customer Service Representative

Convergys Corpporation
10.2016 - 01.2017

High School Diploma -

Bishop Kenny High School

Kinesiology -

Jacksonville University

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Jasmine Goff