Jasmine Gomez
Los Angeles,CA
Summary
Proven server and mixologist with extensive experience at Marcells Fine Dining, adept at elevating customer experiences through exceptional service and personalized drink recommendations. Skilled in multitasking and maintaining high standards under pressure, showcasing strong relationship-building abilities and mixologist certification. Achieved positive resolutions in customer service, contributing to a loyal customer base and enhanced dining atmosphere.
Overview
6
6
years of professional experience
Work History
Server
Nick’s Cafe
06.2018 - 10.2019
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Cultivated warm relationships with regular customers.
Server
Olive Garden
10.2019 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Mixologist/Server
Marcells Fine Dining
01.2021 - Current
- Coordinated with event planning teams to design custom cocktail menus tailored specifically for private parties or special occasions.
- Stored supplies according to bar policies and health code requirements.
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
- Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and request.
- Elevated customer experience with personalized drink recommendations based on individual preferences.
- Organized and executed high-volume event nights, maintaining quality and speed under pressure.
- Developed seasonal drink menu, attracting more customers with unique, time-limited offerings.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Dining table set-up to prepare for diversity of event types, following strict service standards.
- Leveraged knowledge of service and cutlery etiquette and skills in human relations and time management to provide high quality, luxurious dining experiences to 50+ patrons a night.
- Maintained extensive knowledge of monthly changes to menu, ranging from the origin of ingredients to cooking methodology to educate diners and answer all questions.
Education
Dental Hygiene
West Los Angeles College
Culver City, CASkills
Warm and friendly
Verbal and written communication
Food safety standards
Relationship building
Conflict and complaint resolution
High volume dining
Team player
High energy and stamina
Ability to lift 30 pounds
Customer service and rapport
Transaction and cash handlings
Menu memorization and presentation
Dining room cleaning and setup
Cool under pressure
Glassware polishing
Upscale dining expertise
Sales ability
Team leadership
Detail oriented
Courteous phone demeanor
Adaptable and flexible
Reliable and Responsible
Multitasking and prioritization
Servsafe Certified
RBS Certified
Valid food handlers certificate
Mixologist certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Mixologist/Server
Marcells Fine Dining
01.2021 - Current
Server
Olive Garden
10.2019 - 01.2021
Server
Nick’s Cafe
06.2018 - 10.2019
Dental Hygiene
West Los Angeles College