Jasmine Gonsalves
Crofton,MD
Summary
Hardworking and highly motivated leader possessing experience in sales, customer service, operations management.
Offers strengths in partnership development and mentoring staff. Offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, and resource allocation. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
10
10
years of professional experience
Work History
Partner Network Leader
Blueground
12.2023 - Current
- Manage Partners Listings
- Support and create booking processes (booking flow, payments)
- Provide direct 1:1 support to guest and partners on business needs
- Monitor Partner Performance (listing optimization & guest feedback)
- Conduct High Level overviews, identifying gaps and opportunties with Chief of Staff and support team.
Client Experience Manager
Blueground
01.2022 - Current
- Collaborating effectively with stakeholders across CX, Sales, and other operational teams
- Enhancing team performance based on data analysis received and processes through KPIs, Ticket Monitoring, Quality Ledger Tool, and Customer Feedback
- Identifying process gaps and implementing innovative ideas to enhance business performance
- Leading high level bi weekly meetings with senior leaders.
- Monitoring and enhancing CX team performance through coaching and training
- Prioritizing, defining the scope, and managing initiatives aimed at enhancing daily operations
- Supervising 5 US-based markets and their team(s) of CX Coordinators, including offshore partners.
Uniform Sales Representative
Cintas
09.2021 - 12.2021
- Outside sales
- Prospecting, cold calling, setting appointments with prospects, presenting programs and meeting a sales quota.
Tenured Branch Manager
Enterprise Rent-A-Car
05.2020 - 06.2021
- Analyzed financial reports to maximize profit
- Top 5 performing branch manager in operating profit
- Increased revenue 3% over last year
- Worked & managed branches accounts receivables
- Managed 10 employees, including two assistant managers, four management trainees, two interns, two service agents
- Involved in interviewing and hiring process for qualified assistant managers, management trainees, interns, service agents
- Overseen all Cape operations 3x/year.
Branch Manager
Enterprise Rent-A-Car
03.2020 - 05.2020
- Controlled fleet logistics & moves between 6 locations
- Monitored distribution of COVID-19 safety products
- Assisted region to reopen locations closed due to COVID 19
- Created operational plan abiding to regulations.
Branch Manager
Enterprise Rent-A-Car
08.2016 - 03.2020
- Managed fleet & inventory
- Implemented first second assistant manager position at location
- Promoted 5 employees
- Produced 10% Market growth
- Ranked #1 in customer service for 4 months (January 2019 - April 2019)
- Ranked #1 in DE growth, customer service & profit (January 2019)
- Created branch marketing & month schedule
- Won two major accounts from the competition.
Assistant Manager
Enterprise Rent-A-Car
01.2015 - 08.2016
- Managed 200 car fleet operation
- Opened satellite office
- Developed, planned, & actively participated in branch sales & marketing efforts to improve business growth
- Managed & developed employees through conducting weekly employee one on ones, aggressive sales culture, & employee reviews
- Delegated responsibilities & monitored results.
Intern/Management Trainee
Enterprise Rent-A-Car
05.2014 - 01.2015
- Assisted branch by leading the region in personal sales, Ranked #2 in group for inside sales
- Built B2B relationships with local accounts.
Education
Bachelor of Science - Management
Bentley University
Waltham, MA05.2014
Skills
- Analytical Thinking
- Customer Relationship Building
- Cross-cultural awareness
- Data-driven decision-making
- Excellent time management skills
- Exceptional communication
- Goal Setting and Achievement
- Leadership
- Marketing
- Microsoft Outlook, Word, and Excel
- Performance Analysis
- Sales Support
Certified Self Love/Life Coach
Inspiring and empowering women to walk in life with self-confidence and purpose; LOVING who they are inside and out.
- Help women broaden their perspective towards life while building a stronger support system and network.
- Offer a space for women to feel seen, heard, and loved authentically.
- Inspire women to accomplish all their goals and dreams from a strong and supportive community.
- Empower women to live in their own truth.
Timeline
Partner Network Leader
Blueground
12.2023 - Current
Client Experience Manager
Blueground
01.2022 - Current
Uniform Sales Representative
Cintas
09.2021 - 12.2021
Tenured Branch Manager
Enterprise Rent-A-Car
05.2020 - 06.2021
Branch Manager
Enterprise Rent-A-Car
03.2020 - 05.2020
Branch Manager
Enterprise Rent-A-Car
08.2016 - 03.2020
Assistant Manager
Enterprise Rent-A-Car
01.2015 - 08.2016
Intern/Management Trainee
Enterprise Rent-A-Car
05.2014 - 01.2015
Bachelor of Science - Management
Bentley University
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