Jasmine Gonzalez
Waxahachie,TX
Summary
Personable and dedicated Customer Service with extensive experience in the restaurant industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Central El Paso Pediatrics
El Paso, TX
07.2011 - 08.2014
- Educated patients about medications, procedures and physician's instructions.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Positioned patients properly during examination or treatment for comfort and safety.
- Handled general office duties to support administrative staff during peak hours.
- Measured vital signs and took medical histories to prepare patients for examination.
- Changed dressings on wounds to prevent infection and check for healing.
- Organized charts, documents and supplies to maintain team productivity.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Assistant Manager
Baskin Robbins Franchisee
El Pas, TX
11.2009 - 06.2011
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Completed inventory audits to identify losses and project demand.
- Delegated work to staff, setting priorities and goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Recruited and trained new employees to meet job requirements.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new opportunities.
Education
Associate of Arts - Medical Assistant
Kaplan College
El Paso, TX06-2011
Skills
- Procedure Assistance
- Inventory Management
- Patient-Focused Care
- Payment Collection
- Employee Scheduling
- Task Delegation
- Staff Management
- Team Motivation
Languages
English
Professional
Spanish
Professional
Timeline
Medical Assistant
Central El Paso Pediatrics
07.2011 - 08.2014
Assistant Manager
Baskin Robbins Franchisee
11.2009 - 06.2011
Associate of Arts - Medical Assistant
Kaplan College
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