Jasmine Gonzalez
Soledad,CA
Summary
Driven professional with a proven track record at Hartnell College, excelling in customer engagement and team management. Demonstrated expertise in creating welcoming environments and enhancing customer satisfaction, coupled with exceptional problem-solving and communication skills. Streamlined document management processes, significantly improving efficiency and confidentiality handling.
Overview
5
5
years of professional experience
Work History
Career Hub/Site Ambassador
Hartnell College
08.2021 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Help create FSA ID.
- Assist students with the admission application process, registration and DUO.
- Help schedule counseling appointments.
- Get in contact with other departments for students.
- Refer students to appropriate departments for help/resources.
- Give appropriate paper work to students.
- Help rising scholars with inventory, getting materials ready and filing paper work.
- Help create and navigate panther job board.
- Distribute ECE apprenticeship materials and pass messages on to ECE director.
- Distribute Hartnell bookstore orders.
Student Office Administrator
Hartnell College
07.2019 - 03.2020
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Collected, validated, and distributed information to employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Answered and made phone calls.
- Scheduled counseling appointments for students.
Education
Bachelor of Arts - Psychology
California State University - Monterey Bay
Seaside, CA05.2024
Associate of Arts - General Studies Emphasis of Social And Behavioral
Hartnell College
Salinas, CA05.2022
Skills
- Customer Engagement
- Team Management
- Hartnell College Knowledge
- Problem-Solving
- Customer Service
- Communication Management
Languages
Spanish
Native or Bilingual
Timeline
Career Hub/Site Ambassador
Hartnell College
08.2021 - Current
Student Office Administrator
Hartnell College
07.2019 - 03.2020
Bachelor of Arts - Psychology
California State University - Monterey Bay
Associate of Arts - General Studies Emphasis of Social And Behavioral
Hartnell College
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