Jasmine Gonzalez
Buckeye
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Eddies Performance Solutions
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Customer service
TELUS International
10.2022 - 05.2023
- Customer service disaster assistance relief
- Provided exceptional customer service, addressing concerns promptly and courteously.
Customer Service Associate/administrator assistance
Eddies tires and exhaust
01.2019 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Make invoices and receipts for our customers.
Customer service retail sales
el caballito western wear
03.2016 - 12.2017
- Greeted customers and help with product questions, selections and purchases.
- Helped customers complete purchases, locate items.
- Maintained a clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
E- institute
Buckeye, AZ06.2020
Skills
- Customer service
- Communication skills
- Documentation review
- Bilingual
- Microsoft word
- Leadership
- Microsoft excel
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Eddies Performance Solutions
06.2023 - Current
Customer service
TELUS International
10.2022 - 05.2023
Customer Service Associate/administrator assistance
Eddies tires and exhaust
01.2019 - 09.2022
Customer service retail sales
el caballito western wear
03.2016 - 12.2017
E- institute