Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jasmine Gonzalez

Buckeye

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Eddies Performance Solutions
06.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Customer service

TELUS International
10.2022 - 05.2023
  • Customer service disaster assistance relief
  • Provided exceptional customer service, addressing concerns promptly and courteously.

Customer Service Associate/administrator assistance

Eddies tires and exhaust
01.2019 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Make invoices and receipts for our customers.

Customer service retail sales

el caballito western wear
03.2016 - 12.2017
  • Greeted customers and help with product questions, selections and purchases.
  • Helped customers complete purchases, locate items.
  • Maintained a clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Education

E- institute
Buckeye, AZ
06.2020

Skills

  • Customer service
  • Communication skills
  • Documentation review
  • Bilingual
  • Microsoft word
  • Leadership
  • Microsoft excel

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Eddies Performance Solutions
06.2023 - Current

Customer service

TELUS International
10.2022 - 05.2023

Customer Service Associate/administrator assistance

Eddies tires and exhaust
01.2019 - 09.2022

Customer service retail sales

el caballito western wear
03.2016 - 12.2017

E- institute

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Jasmine Gonzalez