Jasmine Danielle Gooden
Oxford
Summary
With a deep appreciation for the charm and close-knit community of small towns in east Alabama, I am currently residing in Oxford after being a resident of Munford. My educational journey took me to Jacksonville State University, where I successfully obtained a bachelor's degree in forensic investigations with a minor in psychology. Prior to that, I earned an associate's degree in general studies from Gadsden State Community College. In September 2024, I completed a rigorous 40-hour training course to become a Registered Behavior Technician (RBT) and earned my certificate of completion.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front End Supervisor
The Home Depot Inc
11.2016 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
Cashier
Sears
01.2016 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Seasonal Cashier
JCPenney
01.2015 - 12.2015
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Registered Behavior Technician Certificate of Completion -
Georgia Southern University
09.2024
Bachelor of Science -
Jacksonville State University
Jacksonville, AL01.2019
Associates Degree - general studies
Gadsden State Community College
Oxford, AL01.2017
High School Diploma -
Munford High School
Munford, AL01.2015
Skills
- Customer service
- Problem-solving skills
- Workflow management
- Staff management
- Staff supervision
- Cash counting
- Training and mentoring
- Administrative skills
- Operations
- Multitasking and prioritizing
- Team building and motivation
- Adaptable to changing demands
Certification
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board. 40 hour training
Timeline
Front End Supervisor
The Home Depot Inc
11.2016 - Current
Cashier
Sears
01.2016 - 12.2016
Seasonal Cashier
JCPenney
01.2015 - 12.2015
Associates Degree - general studies
Gadsden State Community College
High School Diploma -
Munford High School
Registered Behavior Technician Certificate of Completion -
Georgia Southern University
Bachelor of Science -
Jacksonville State University