Jasmine Gordon
Montgomery
Summary
Committed early career professional specializing in administrative and clerical work who is eager to learn and continue developing skill set. Proficient in Microsoft Office Suite and Management of file systems, both digital and physical. Seeking a workplace where I can build a career and contribute to team success. Authorized to work in the US for any employer
Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Avalon Montessori
04.2024 - Current
- Answered and managed incoming and outgoing calls.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Directed phone inquiries, answered questions from families inquiring about the school, and scheduled tours of the facility.
- Conduct tours.
- Served as a liaison between applicants and admissions staff for seamless registration experience.
- Communicated effectively via telephone, email, and in person with prospective students.
- Assisted parents with completion of applications and paperwork.
- Assist the teachers, director and assistant director.
Front Desk Receptionist
Montgomery County Courthouse
12.2023 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Office Support/Admin
Help at Home Senior Care
07.2023 - Current
- Handling incoming phone calls and other communication
- Greeting clients and visitors
- Managing files
- Updating paperwork and other documents
- Performing general duties
- Preparing and processing documentation
- Answering and forwarding calls
- Handling correspondence
Patient Care Associate
Path Forward-Love you patient
05.2022 - 08.2022
- Answer inbound calls from patients
- Schedule patients appointments
- Create charts for patients
- Send messages to physicians for patients
Guest Coordinator
Baptist Medical Center East
08.2020 - 08.2021
- Assist visitors with check in
Customer Service Representative
Sykes Enterprises, Incorporated
03.2019 - 10.2020
- Customer service representative for Bank of America
Education
Bachelor of Social Work - Social Work
Troy University
Troy, AL12-2026
Diploma - Pharmacy Technician
FORTIS COLLEGE OF MONTGOMERY
Montgomery, AL01.2017
Diploma - General Studies
GEORGE WASHINGTON CARVER HIGH SCHOOL
Montgomery, AL01.2015
Skills
- Maintaining records
- Reception duties
- File organization
- Meeting preparation
- Calendar management
- Confidentiality
- Opening and closing offices
- Office organization
- Mail sorting
- Sensitive information handling
- Customer service
- Front office management
- Administrative procedures
- Attention to detail
- Problem-solving abilities
- Multitasking
Certification
Pharmacy Technician License
Additional Information
- Great communication skills.
- Good computers skills.
- Very dependable and well organized.
- Assist Pharmacist another Technician with daily task.
- Microsoft
- Printer, Copier, & Fax
- Data Entry
- Schedule Management
- Customer Service
- Written & Oral Communication
- Active Listening
- Problem Solving
- Time Management
- Attention to Detail
Timeline
Front Office Assistant
Avalon Montessori
04.2024 - Current
Front Desk Receptionist
Montgomery County Courthouse
12.2023 - 03.2024
Office Support/Admin
Help at Home Senior Care
07.2023 - Current
Patient Care Associate
Path Forward-Love you patient
05.2022 - 08.2022
Guest Coordinator
Baptist Medical Center East
08.2020 - 08.2021
Customer Service Representative
Sykes Enterprises, Incorporated
03.2019 - 10.2020
Diploma - Pharmacy Technician
FORTIS COLLEGE OF MONTGOMERY
Diploma - General Studies
GEORGE WASHINGTON CARVER HIGH SCHOOL
Bachelor of Social Work - Social Work
Troy University
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