Jasmine Graham
Customer Service / HSA
Lake City,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
11
11
years of professional experience
Work History
Human Services Assistant
Florence County Disabilities And Special Needs
2022.12 - Current
- Supported clients in achieving personal goals through regular meetings, goal setting, and progress tracking.
- Established trusting relationships with 8 clients by demonstrating genuine concern for their well-being and offering non-judgmental support.
- Enhanced client well-being by providing comprehensive support and coordinating with other service providers.
- Assisted in developing individualized care plans for better client outcomes and satisfaction.
Customer Service Representative
Teleperformance
2020.12 - 2021.07
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered 30 customer telephone calls promptly to avoid on-hold wait times.
Human Services Assistant
Florence County Disabilities And Special Needs
2017.12 - 2020.12
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Worked with 8 clients to improve life choices and maximize benefits of programs.
- Oversaw day-to-day activities of residents in CRCF facility.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
Customer Service Representative
Sykes Enterprises
2013.07 - 2016.01
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Answered 30-40 customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Lake City High School
Lake City, SC05.2012
Skills
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Customer Account Management
- Professional boundaries
- Ethical Practice
- Attention to Detail
- Multitasking
- Reliability
- Teamwork and Collaboration
- Payment Processing
- Call center experience
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Services Assistant
Florence County Disabilities And Special Needs
2022.12 - Current
Customer Service Representative
Teleperformance
2020.12 - 2021.07
Human Services Assistant
Florence County Disabilities And Special Needs
2017.12 - 2020.12
Customer Service Representative
Sykes Enterprises
2013.07 - 2016.01
High School Diploma -
Lake City High School
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