Jasmine Graham
Bartender/ Server
Kill Devil Hills,NC
Summary
Dynamic and results-oriented Bartender Shift Manager with proven expertise in customer satisfaction and team leadership. At Brass Eagle, I spearheaded initiatives that significantly improved service efficiency and compliance with liquor laws. Renowned for exceptional multitasking abilities and fostering a collaborative work environment, my approach has consistently enhanced operational success and profitability.
Overview
11
11
years of professional experience
Work History
Bartender/Server
Uncle Ike's Sandbar & Grill
11.2024 - Current
- Served high customer volumes during nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender Shift Manager
Brass Eagle
04.2014 - 10.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
No Degree - Business Administration
Harrisburg Area Community College
Lancaster, PA06-2022
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Cleanliness and hygiene
- Patience and tolerance
Timeline
Bartender/Server
Uncle Ike's Sandbar & Grill
11.2024 - Current
Bartender Shift Manager
Brass Eagle
04.2014 - 10.2024
No Degree - Business Administration
Harrisburg Area Community College
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