MICROSOFT OFFICE
Jasmine Green
Dallas,TX
Summary
Industrious Quality Assurance Supervisor holding a strong worth ethic for customer retention, care and accuracy. Familiar with handling multiple projects in busy environments with solid diagnostic, evaluation and collaboration skills offering 5+ years of proven experience in customer service, including managerial office aid. Seeking to leverage skillset into criminal justice-oriented role.
Overview
5
5
years of professional experience
Work History
Quality Assurance Supervisor
Allied Universal Security
05.2021 - Current
- Served as key liaison between quality assurance and other departments making collaborate that led to increased customer satisfaction with guard services
- Promoted adherence of co. policy and shift standards training and providing cross-training to team members
- Applied coaching techniques and tools to support managers to meet client billing standards
- Implemented new quality assurance and customer service standards improving shift quality
- Conducted virtual patrols of assigned security professionals for clientele accounts documenting situations and notifying local management
- Oversaw general operator workload as well attendance
Service Assurance Specialist
Allied Universal Security
05.2022 - 05.2023
- Worked closely with standing supervisor to help meet shift timelines and daily operations ensuring tasks were completed efficiently and accurately.
- Educated staff on organizational mission and goals to help employees achieve success.
- Managed approximate 30 incoming calls per hour responding to customer requests and forwarded necessary information to superiors.
Customer Service Representative
Allied Universal Security
05.2021 - 05.2022
- Conducted virtual patrols of assigned security professionals for clientele accounts documenting situations and notifying local management
- Scheduled security based on incorrect input by management helping to ensure accurate client billing
Specimen Processor
TridentCare
10.2020 - 01.2021
- Assigned patient demographics and accession for both biological and samples before sending to laboratory
- Upheld rigorous standards of confidentiality managing sensitive patient information and test data
- Efficiently prepared specimens for shipment to external testing facilities following QA packaging guidelines and regulatory requirements
- Assisted scientists by collecting and organizing laboratory data
Sr. Customer Service Representative
Einstein Bagels
09.2018 - 10.2020
- Cross-trained in lower management duties on closing monetary reports
- Mastered point-of-service (POS) computer system for automated order-taking
- Managed and trained employees successfully over (POS) operations
- Nominated for shift leader in management
- Understanding of food relevant to shelf life and experience with shelf-life analysis
- Handled currency and credit transactions
- Prepared, made, and served food orders with attention to detail
Education
Bachelor of Science - Biology With Minor in Chemistry
The University of Texas Arlington
Arlington, TX12.2018
Skills
- Teamwork
- Quality Control
- Project Management
- Data Collection
- Report Writing
- Technical Documentation
- Material Inspection
- Data Entry
Software
Winteam
Timeline
Service Assurance Specialist
Allied Universal Security
05.2022 - 05.2023
Quality Assurance Supervisor
Allied Universal Security
05.2021 - Current
Customer Service Representative
Allied Universal Security
05.2021 - 05.2022
Specimen Processor
TridentCare
10.2020 - 01.2021
Sr. Customer Service Representative
Einstein Bagels
09.2018 - 10.2020
Bachelor of Science - Biology With Minor in Chemistry
The University of Texas Arlington