Jasmine Gribbins
Elk Horn,KY
Summary
Detail-oriented professional with a strong ethical foundation, advanced computer proficiency, and extensive experience in customer service and healthcare administration. Recognized for problem-solving, maintaining confidentiality, and managing high-volume workloads efficiently. Committed to enhancing client satisfaction through streamlined processes, clear communication, and continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Veterans Service Representative
U.S. Department of Veterans Affairs
02.2024 - 06.2025
- - Provide detailed support to veterans by reviewing, analyzing, and processing claims for benefits in accordance with federal regulations.
- - Utilize multiple databases and systems to gather documentation and resolve complex case inquiries.
- - Ensure confidentiality and data integrity when handling sensitive personal and medical records.
Office Team Leader
One Cross Medical Clinic
01.2022 - 02.2024
- - Supervised front office staff and daily operations, ensuring efficient scheduling, patient flow, and administrative coordination.
- - Improved provider utilization by developing optimized appointment templates, reducing idle time and increasing patient access.
- - Served as primary liaison between clinical staff and front office, resolving issues quickly and professionally.
Receptionist
Children's Eye Center of El Paso
01.2019 - 08.2021
- - Managed patient check-ins, insurance verification, and appointment scheduling for a high-volume pediatric eye clinic.
- - Maintained accurate medical records in compliance with HIPAA regulations.
- - Provided compassionate customer service to children and their families, ensuring a calm and friendly environment.
Sales Associate
Nike Factory Outlet
03.2016 - 03.2021
- - Maintained inventory accuracy through tagging, restocking, and merchandise displays.
- - Trained new hires on customer engagement and store procedures.
- - Built long-term customer relationships, contributing to repeat business and positive store reviews.
Education
High School Diploma -
Anthony High School
Anthony, TX06.2015
Some College (No Degree) - Radiology Coursework
Elizabethtown Community College
Elizabethtown, KYSkills
- Bilingual Communication (English/Spanish)
- Advanced Computer Proficiency
- Customer Service & Patient Relations
- Confidentiality & Data Security
- Workflow Optimization
- Problem Solving & Critical Thinking
- Multitasking & Time Management
Timeline
Veterans Service Representative
U.S. Department of Veterans Affairs
02.2024 - 06.2025
Office Team Leader
One Cross Medical Clinic
01.2022 - 02.2024
Receptionist
Children's Eye Center of El Paso
01.2019 - 08.2021
Sales Associate
Nike Factory Outlet
03.2016 - 03.2021
High School Diploma -
Anthony High School
Some College (No Degree) - Radiology Coursework
Elizabethtown Community College
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