Jasmine Gunn
Dallas,Texas
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
Work History
Lead Clinical Scheduler
Brightstar Medical Staffing
2022.01 - 2023.01
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Generated department orders and accompanying documentation keeping outgoing expenses between 10-20%
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Implemented strategy's to keep revenue at minimum 47%
- Processed billing for various payers, ensuring accuracy. Which kept claim denials at 1%
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
Home Healthcare Office Manager
Caring Hands Home Health Inc.
2020.01 - 2022.01
- Oversaw and managed 700+ billing hours weekly
- Ensure schedules are adequately staffed. While avoiding overtime.
- Handled all Client and Caregiver complaints timely
- Implemented employee engagement programs
- Raised 5,000 from community donations to start our community outreach program.
- Organized monthly health fairs with surrounding organizations to provide free health screenings, free covid testing, daycare assistance, and job training.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Office Manager
Hanger Clinic
2017.01 - 2020.01
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
Admission Services Associate
Moses cone hospital
2014.01 - 2017.01
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
Clinical Coordinator
UnitedHealth Group
2009.01 - 2015.01
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Supervised and managed daily activities of non-clinical team consisting of 12 support staff.
- Assessed clinical policies and procedures for compliance with changing regulations.
Education
BBA - Business Management
North Carolina A & T State University
Greensboro, NC06.2020
Skills
- Calendar Management
- Payroll Processing
- Staff Coordination
- Telephone Etiquette
- CRM Software
- Problem-Solving
- Critical Thinking
- Patient Registration
- Client Relations
- Medical Billing
- Teamwork and Collaboration
- Insurance Verification
- Key Relationship Development
Systems
EMR systems. IE: EPIC, Meditech, Allscripts, NextGen, Clearcare, Axiscare, and Eclinical works
Timeline
Lead Clinical Scheduler
Brightstar Medical Staffing
2022.01 - 2023.01
Home Healthcare Office Manager
Caring Hands Home Health Inc.
2020.01 - 2022.01
Office Manager
Hanger Clinic
2017.01 - 2020.01
Admission Services Associate
Moses cone hospital
2014.01 - 2017.01
Clinical Coordinator
UnitedHealth Group
2009.01 - 2015.01
BBA - Business Management
North Carolina A & T State University
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