Jasmine Gutierrez
Las Vegas,NV
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Olympia Management Services
2022.09 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Lead Care Manager
Sunrise Senior Living Sunrise of Henderson
2021.08 - 2022.10
- Managed weekly team schedules and individual job assignments.
- Implemented standards for quality and efficiency.
- Delivered clinical, functional and operational support to team members.
- Cultivated and maintained strong community relationships.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted with meal planning to meet nutritional plans.
- Monitored vital signs and medication use, documenting variances and concerning responses.
Front Desk
Las Vegas Paving
2022.01 - 2022.09
- Directed customer communication to appropriate department personnel.
- Responded effectively to sensitive inquiries or complaints.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed inventory to ensure all supplies were in stock and within budget.
- Provided secretarial and office management support while building cooperative working relationships.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
Contract Administrative Assistant
My Next Career Path
2021.01 - 2022.03
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Obtained scanned records and uploaded to database.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Processed and sent invoices, adjustments and credit memos to customers.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Contacted vendors to follow up on late invoices.
- Processed refunds and overpayments for clients by crediting customer accounts or giving bill credits.
- Calculated taxes, discounts and credits due for client accounts.
- Prepared, coded and reviewed for processing, wires, ACH payments and manual checks.
Front Desk Associate
Evolution Yoga
2019.11 - 2020.07
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained linen cart so that it was neat and organized.
- Replenished guest room supplies, including water glasses, toiletries, and paper products.
- Developed team communications and information for meetings.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Education
Associate of Science - Nursing
Western Governors University
Salt Lake City, UT05.2025
High School Diploma -
Nevada State High School
Henderson, NV05.2020
Skills
- Office administration
- Multi-Line Phone Systems
- Conflict Resolution
- Customer Complaint Resolution
- Data Entry
- Microsoft Word
- Excel
- Check Processing
- Bill Payment and Recordkeeping
- QuickBooks
- Sales Tickets
Certification
- Certifications in CPR and AED
- BLS - 2021
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Olympia Management Services
2022.09 - Current
Front Desk
Las Vegas Paving
2022.01 - 2022.09
Lead Care Manager
Sunrise Senior Living Sunrise of Henderson
2021.08 - 2022.10
Contract Administrative Assistant
My Next Career Path
2021.01 - 2022.03
Front Desk Associate
Evolution Yoga
2019.11 - 2020.07
Associate of Science - Nursing
Western Governors University
High School Diploma -
Nevada State High School
- Certifications in CPR and AED
- BLS - 2021
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