Jasmine Hall
Albany,GA
Summary
Dedicated hard worker with extensive healthcare professional and customer service experience. Always bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Open to work full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Advanced Care Command Specialist
Phoebe Putney Health System
2016.11 - 2023.12
- Improved team efficiency by streamlining communication and implementing organizational systems.
- Developed comprehensive training programs for new hires, resulting in increased job readiness and performance.
- Enhanced unit cohesion by organizing team-building exercises and fostering a positive work environment.
- Coordinated logistics for various missions, ensuring timely execution and minimal resource waste.
- Served as a trusted advisor to senior leadership, providing valuable input on critical decisions and strategic planning efforts.
AT&T Customer Service Representative
Teleperformance
2016.06 - 2016.10
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Team Lead
Wendy's
2012.04 - 2016.06
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
Technical Certificate of Credit in Esthetician - Esthetics
Albany Technical College
Albany, GA11.2022
High School Diploma -
Terrell High School
Dawson, GA05.2010
Skills
- Task Delegation
- Team Management
- Organizational Skills
- Risk Assessment
- Emotional Intelligence
- Public Speaking
- Staff Training
- Problem Solving
- Adaptability
- Decision Making
- Critical Thinking
Languages
English
Full Professional
Timeline
Advanced Care Command Specialist
Phoebe Putney Health System
2016.11 - 2023.12
AT&T Customer Service Representative
Teleperformance
2016.06 - 2016.10
Team Lead
Wendy's
2012.04 - 2016.06
Technical Certificate of Credit in Esthetician - Esthetics
Albany Technical College
High School Diploma -
Terrell High School
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