Jasmine Hall
Washington,D.C.
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Global Executive Staffing
Lanham , MD
2021.04 - Current
- Manage large amounts of incoming and outgoing calls in a timely manner.
- Meet personal/team quality and quantity targets Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives.
- Resolving all calls in under 5 minutes (30 Seconds).
- Selected to do back office work, IE (Submit refund request, complete mail in request, register senior cards.
- Navigate thru different systems Web Admin, Nextfare, and Smartbenefits.
- Reset Smartbenefits Administrator passwords.
- Gave Knowledgeable information about Metro Access when requested.
Customer Service Reservationist
Metro Access
Capitol Heights , Maryland
2020.04 - 2021.03
- Answered calls and scheduled rides for patrons requesting DOOR TO DOOR service.
- Monitored daily routes and delivery schedules, tracking dispatches in real-time.
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Developed relationships with key clients through regular contact and follow-up communication.
- Answered phone calls from customers promptly and courteously.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Read Map when system was down to determine cross points for patron to be picked up.
Education
Diploma
Parkridge High School
06.2011
Skills
- Customer Service Expert
- Background Checks
- Lease Renewals
- Resident assistance
- Application processing
- Telephone and email etiquette
- smartbenefits, webadmin, nextfare system.
- Team Leader
Accomplishments
- Leadership certificate
- problem solving award
Timeline
Customer Service Representative
Global Executive Staffing
2021.04 - Current
Customer Service Reservationist
Metro Access
2020.04 - 2021.03
Diploma
Parkridge High School
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