Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Hall

Fort White,FL

Summary

I'm a well-qualified support professional with a positive and friendly demeanor. Strong attention to detail, effective communication skills, and a solid history of tackling diverse and challenging requirements. Well-versed in Remote and working in a 24/7 uptime environment. Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. I'm motivated to maintain customer satisfaction and contribute to the company's success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

7
7
years of professional experience

Work History

Technology Support Agent

FoundEver ( Starbucks )
04.2023 - Current
  • Optimized technology support by providing timely and effective troubleshooting for hardware and software issues.
  • Provided technology support to both staff and patrons, troubleshooting issues as needed to ensure uninterrupted access to digital resources.
  • Improved customer satisfaction by providing timely and effective technology support.
  • Required to make at least 15 Outbound Calls to Starbucks stores per hour.

Customer Service Representative

Penn National Gaming, Inc.
06.2022 - 04.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Product Support Specialist

Turbo Tax
01.2020 - 06.2022
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
  • Enhanced customer satisfaction by providing timely and accurate product support.

Technician Specialist

ATT/DTV Technician
11.2017 - 12.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Education

High School Diploma -

Eastside High School
Gainesville, FL
05.2010

Skills

  • Remote Support
  • Hardware troubleshooting
  • Technical assistance
  • Call Management

Timeline

Technology Support Agent

FoundEver ( Starbucks )
04.2023 - Current

Customer Service Representative

Penn National Gaming, Inc.
06.2022 - 04.2023

Product Support Specialist

Turbo Tax
01.2020 - 06.2022

Technician Specialist

ATT/DTV Technician
11.2017 - 12.2019

High School Diploma -

Eastside High School
Jasmine Hall