Overview
Work History
Education
Skills
Military Experience
Timeline
Generic

JASMINE HALL

Phenix City

Overview

9
9
years of professional experience

Work History

Amazon Delivery Driver

Global Kingdom Works
01.2025 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.

Patient Access Representative (seasonal)

Cencora
10.2024 - 02.2025
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.

Corrections Officer 2

Muscogee County Prison
03.2023 - 10.2024
  • Regular head counts of inmates within a section
  • Monitor inmate behavior and report unusual activity to ensure safety and security
  • Escort inmates to job sites, medical facilities, classrooms or wherever they are needed in a timely, secure manner
  • Supported Correctional Officers in managing inmates.
  • Executed recurring searches in inmate zones such as cells, recreational facilities, and showers for illicit materials.
  • Manage confrontational situations as they arise to maintain security
  • Write regular reports of activities

Prior Aut/ Coverage Determinations Rep 2

CVS CARMARK
01.2021 - 02.2023
  • Company Overview: Virtual, USA
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Documented conversations with customers to track requests, problems and solutions
  • Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process
  • Provided strategic business advice to healthcare startup companies and private equity investments
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task
  • Delivered service and support to each customer, paving way for future business opportunities
  • Set up and activated customer accounts to maintain QA satisfaction levels
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • Virtual, USA

Hospital Corpsman

United States Navy Reserve
03.2020 - 05.2021

Customer Service Representative

Global Call Center Solutions
08.2018 - 01.2020
  • Outbound CSR for Comcast/Xfinity Home to assure their services are meeting their satisfaction
  • CSR Sales REP for current Comcast/Xfinity Home customers and be willing to help giving them a better quality in service
  • Reviewed account and service histories to identify trends and issues
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Maintained revenue streams by exhausting every option before offering refunds
  • Tracked each interaction for auditing, reporting and training purposes
  • Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development

Customer Service Representative

Convergys Corporation
05.2016 - 08.2018
  • Assist with the training of new customer service representative
  • Oversee a team to ensure quality is being met on a consistent basis
  • Speaking with existing DirecTV and AT&T customers in regards to account and billing inquiries
  • Assisting customers with online account settings Provide world class customer service
  • Reviewed account and service histories to identify trends and unaddressed issues
  • Reviewed customer data to assess current issues and determine eligibility for potential solutions
  • Met and exceeded productivity targets by handling every interaction with good organizational and relationship-management abilities
  • Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaint
  • Maintained revenue streams by exhausting every option before offering refunds on escalated calls
  • Kept customer account information current and accurate by preparing, completing and processing forms and database changes

Education

High School Diploma -

Westlake High School
Atlanta, GA

Certified Peace Officer/ Training -

Georgia Dept of Corrections
Forsyth, GA

CNA KWIK TRACK -

KWIK TRACK
Orlando, FL

Associates in Health Science - Concentration in Medical Assisting

Columbus Technical College
Columbus, GA
01.2019

Skills

  • Self-motivated
  • Workplace safety
  • Work outside in all weather, both above ground and below ground
  • Credit card payment processing
  • Physical fitness and strength
  • Conflict resolution and negotiation skills
  • Observational skills and mental agility
  • Impartiality and professionalism
  • Resilience and emotional stability
  • Self-discipline and stress management skills
  • Decisiveness and problem-solving skills
  • Communication and teamwork skills
  • Ethical and flexible attitude
  • Project management abilities
  • Product organization
  • Materials transport
  • Microsoft Office expertise
  • Adaptive team player
  • Inbound and outbound calling
  • Conflict mediation

Military Experience

United States Navy Reserve, Hospital Corpsman, 03/01/20, 05/01/21

Timeline

Amazon Delivery Driver

Global Kingdom Works
01.2025 - Current

Patient Access Representative (seasonal)

Cencora
10.2024 - 02.2025

Corrections Officer 2

Muscogee County Prison
03.2023 - 10.2024

Prior Aut/ Coverage Determinations Rep 2

CVS CARMARK
01.2021 - 02.2023

Hospital Corpsman

United States Navy Reserve
03.2020 - 05.2021

Customer Service Representative

Global Call Center Solutions
08.2018 - 01.2020

Customer Service Representative

Convergys Corporation
05.2016 - 08.2018

High School Diploma -

Westlake High School

Certified Peace Officer/ Training -

Georgia Dept of Corrections

CNA KWIK TRACK -

KWIK TRACK

Associates in Health Science - Concentration in Medical Assisting

Columbus Technical College

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