Jasmine Hall
Texas City,TX
Summary
Customer service professional with 7+ years of experience supporting customers, addressing account and billing questions, resolving concerns, processing transactions, and maintaining accurate records. Skilled in phone-based support, active listening, conflict resolution, documentation, confidentiality, and multitasking. Certified Nursing Assistant with additional experience communicating with patients, families, and care teams in fast-paced environments. Seeking a remote customer service position.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Certified Nursing Assistant (CNA)
Alliegiance Hospice
Webster, SD
11.2024 - Current
- Communicated with patients, families, nurses, and care team members.
- Documented patient information accurately and maintained confidentiality.
- Responded calmly to challenging situations and changing needs.
- Prioritized multiple requests while maintaining safety and accuracy.
- Built trust through active listening, patience, and respectful communication.
Billing
Kingdom Kidz
03.2020 - 03.2022
- Responded to billing questions and customer account concerns.
- Reviewed account information and assisted with discrepancy resolution.
- Communicated billing details clearly with families and staff.
- Maintained accurate records and protected confidential information.
- Managed multiple billing responsibilities with attention to detail.
Customer Service Representative
Walmart
10.2018 - 09.2019
- Assisted customers with questions, returns, transactions, and service concerns.
- Resolved issues professionally while following company policies.
- Processed transactions and handled customer information accurately.
- Prioritized customer needs in a fast-paced environment.
- Communicated effectively with customers and coworkers.
Customer Service Representative
Emperon-Constar
07.2015 - 09.2018
- Provided phone-based customer support for account questions and concerns.
- Used active listening and problem-solving to identify appropriate solutions.
- Managed difficult conversations and de-escalated customer concerns.
- Documented customer interactions and updated account information accurately.
- Met customer service expectations in a fast-paced call-center environment.
- Collaborated with team members to resolve issues and provide timely support.
Education
Certified Nursing Assistant (CNA) - undefined
High School Diploma -
Colony Park Academy
Galveston, TX01.2009
Skills
- Customer Service
- Phone Support
- Account Assistance
- Billing Support
- Payment Support
- Conflict Resolution
- De-escalation
- Active Listening
- Problem Solving
- Data Entry
- Documentation
- Transaction Processing
- Confidentiality
- Multitasking
- Time Management
- Microsoft Office
- Team Collaboration
- Remote Communication
- Reliable
- Compassionate
- Patient
- Professional
- Detail-Oriented
- Adaptable
- Dependable
- Team-Oriented
Certification
Certified Nursing Assistant (CNA)
Section name
Jasmine HallTexas City, TX 77591281-987-5015 | Thejasminebrand@yahoo.com
Timeline
Certified Nursing Assistant (CNA)
Alliegiance Hospice
11.2024 - Current
Billing
Kingdom Kidz
03.2020 - 03.2022
Customer Service Representative
Walmart
10.2018 - 09.2019
Customer Service Representative
Emperon-Constar
07.2015 - 09.2018
Certified Nursing Assistant (CNA) - undefined
High School Diploma -
Colony Park Academy