Jasmine Hampton
Cincinnati,OH
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Shift Manager
Cinnabon
06.2023 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Certified Trainer
Chipotle
09.2022 - 08.2023
Intern
Ohio Department Of Medicaid
08.2022 - 05.2023
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Certified Trainer
Chipotle
10.2021 - 09.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Maintained organization of documents, materials and equipment.
- Documented attendance, participation and progress.
Customer Service Representative
Root Insurance
08.2020 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Kroger
05.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Psychology
Xavier University
1630 Musketeer Dr, Cincinnati, OH 4520705.2027
High School Diploma -
Cristo Rey Columbus High School
400 E Town St06.2023
Skills
- Fast Learner
- Leader
- Adaptive
- Works well with people
Timeline
Shift Manager
Cinnabon
06.2023 - Current
Certified Trainer
Chipotle
09.2022 - 08.2023
Intern
Ohio Department Of Medicaid
08.2022 - 05.2023
Certified Trainer
Chipotle
10.2021 - 09.2022
Customer Service Representative
Root Insurance
08.2020 - 05.2022
Cashier
Kroger
05.2020 - 09.2021
No Degree - Psychology
Xavier University
High School Diploma -
Cristo Rey Columbus High School
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