JASMINE HAMPTON
Humble,Texas
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
United Health Care
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
BUSINESS SERVICES ASSISTANT
UNIVERSITY OF HOUSTON
04.2019
- As part of the Business Operations team, my job duties were to provide financial support to the University
- Advancement division in accordance with standard procedures
- My duties included: Assist in the management of contract submissions and the contract database in Sharepoint, for the Business Operations team, train new
- Administrative Assistants on UH finance policies and procedures, run budget and workflow reports in
- PeopleSoft Finance, process reimbursement and invoice vouchers as well as encumbrance requisitions in
- PeopleSoft Finance, and reconcile Procurement Card accounts in GCMS.
STORE MANAGER
FOOTLOCKER INC
08.2005 - 10.2018
- Completed a series of training and development from Assistant Manager to Store Manager, Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts, Analyzed marketing information and translated it into strategic plans, and worked closely with the district manager to formulate and build the store brand.
Education
BUSINESS ADMINSTRATION, LONE STAR COLLEGE
BUSINESS MANAGEMENT
BAUDER COLLEGE
Skills
- Excellent Finance PeopleSoft skills
- Excellent GCMS
- Excellent time management
- MS Office proficient
- Team- oriented
- Outstanding communication skills
- Skilled clerical knowledge
- Training skills
- Activities and Honors
- Business Services Assistant I, I received recognition for a job well done, outstanding customer service, and timely
- Processing
- Store Manager, First year of management I was awarded Rookie of Year for 2008, with the record breaker in sales
- Conversion and leadership skills
- Problem-solving
Timeline
Customer Service Representative
United Health Care
09.2022 - Current
BUSINESS SERVICES ASSISTANT
UNIVERSITY OF HOUSTON
04.2019
STORE MANAGER
FOOTLOCKER INC
08.2005 - 10.2018
BUSINESS ADMINSTRATION, LONE STAR COLLEGE
BUSINESS MANAGEMENT
BAUDER COLLEGE
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