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Jasmine Hampton
Customer Service
Valdosta,GA
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Working Solutions/TurboTax/Seasonal
Remote
01.2026 - 04.2026
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Developed knowledge base articles that empowered customers with self-service options, increasing efficiency in support requests.
- Delivered exceptional customer support by resolving inquiries and complaints promptly through multiple communication channels.
Remote Customer Service Representative/Seasonal Worker
Tovar Snow Professionals
West Dundee, IL
11.2024 - 03.2026
- Facilitate customer requests by accurately entering work tickets for snow plowing, shoveling, salting, and landscaping services.
- Provide remote customer support to ensure timely and efficient service coordination.
- Maintain clear communication with both customers and service teams to enhance overall service satisfaction.
- Coordinated directly with field teams to resolve service issues quickly, ensuring minimal disruption during peak seasons.
- Managed conflict resolution between drivers and clients, ensuring satisfaction and service quality.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Remote Intake Specialist
Blazeo
08.2024 - 07.2025
- Intake for many different businesses across the US from law firms, dentist offices, SSI administration offices, home improvement businesses, auto shops, veterans affairs offices, construction companies ect...
- Collected and recorded client and customer information, ensuring accuracy in profiles and demographic data.
- Assisted clients and customers by following scripted procedures
- Assessed clients' needs and determined eligibility for intake services.
- Managed client intake process, ensuring accurate data collection and documentation.
- Served as a reliable resource for both colleagues and clients seeking information or guidance on legal matters.
- Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.
- Streamlined intake processes by implementing a standardized questionnaire for potential clients, increasing efficiency and consistency in information gathering.
- Improved client satisfaction by efficiently conducting legal intakes and gathering relevant information for attorneys.
- Maintained accurate and up-to-date client records.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Offered compassionate and attentive guidance to patients during crisis situations.
- Supported office staff and operational requirements with administrative tasks.
- Facilitated communication between clients and other service providers.
- Coordinated scheduling of appointments, optimizing workflow efficiency for intake operations.
Remote Customer Service Representative
GigCx Marketplace/ Quickbooks
Remote
12.2020 - 04.2024
- Managed complex customer accounts within QuickBooks, ensuring accurate record-keeping and timely updates for clients.
- Resolved escalated technical inquiries related to QuickBooks software through effective problem-solving strategies and communication skills.
- Enhanced self-service options within the knowledge base for QuickBooks users, empowering customers with accessible resources.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Insurance Verification Specialist
Omnicare365/Maximus/Ehealth
Remtoe
01.2020 - 12.2020
- Conducted comprehensive insurance verifications to ensure patient eligibility and coverage accuracy.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
Remote Technical Customer Support Specialist
Alorica-Costco
Remote
09.2018 - 05.2019
- Provided timely technical assistance and troubleshooting support via phone, chat, and email, ensuring accurate resolutions for a wide range of customer inquiries and product-related issues.
- Delivered exceptional customer service by addressing and resolving complaints effectively, enhancing customer satisfaction and retention.
- Guided customers in using products effectively, enhancing their overall user experience.
- Documented customer inquiries and resolutions to improve knowledge base accuracy and accessibility.
- Enhanced self-service resources, empowering customers to find solutions independently and quickly.
- Demonstrated proficiency in remote troubleshooting tools to assist customers effectively from home.
Certified Tax Preparer
Safety of Wealth Tax Services
01.2016 - 07.2018
- Completed, reviewed, and analyzed tax documentation for business and personal returns, ensuring accuracy and compliance with tax laws and regulations.
- Assisted customers with follow-up calls and inquiries, addressing their concerns via phone or email.
- Supported marketing efforts and facilitated the scheduling of client appointments.
- Assisted clients in understanding complex tax regulations and their implications on filings.
- Conducted comprehensive reviews of client financial documents to identify tax-saving opportunities.
Hotel Front Desk Clerk
Quality Inn Hotel
Valdosta, GA
03.2007 - 09.2009
- Managed guest check-in and check-out processes efficiently.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Streamlined reservations process for improved accuracy and guest experience.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved service-related problems and documented actions in system.
- Supported event planning efforts by coordinating room bookings and accommodations for large groups.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Associate of Science - Healthcare Science, Medical Office Billing and Coding Specialist
Ultimate Medical Academy
Tampa Florida06-2022
Skills
- CRM
- Salesforce
- Insurance Verification
- Problem-solving
- Multitasking
- Data entry
- Call center experience
- Live chat support
- Remote technical support
- Payment processing
- Technical troubleshooting
- Microsoft windows and office
Certification
Medical Office and Billing Specialist Certificate
Languages
English
Native or Bilingual
Timeline
Customer Support Specialist
Working Solutions/TurboTax/Seasonal
01.2026 - 04.2026
Remote Customer Service Representative/Seasonal Worker
Tovar Snow Professionals
11.2024 - 03.2026
Remote Intake Specialist
Blazeo
08.2024 - 07.2025
Remote Customer Service Representative
GigCx Marketplace/ Quickbooks
12.2020 - 04.2024
Insurance Verification Specialist
Omnicare365/Maximus/Ehealth
01.2020 - 12.2020
Remote Technical Customer Support Specialist
Alorica-Costco
09.2018 - 05.2019
Certified Tax Preparer
Safety of Wealth Tax Services
01.2016 - 07.2018
Hotel Front Desk Clerk
Quality Inn Hotel
03.2007 - 09.2009
Associate of Science - Healthcare Science, Medical Office Billing and Coding Specialist
Ultimate Medical Academy