JASMINE HARRIS
Columbus,United States
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. I have a history of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. I, also, am skilled with CRM systems paired with outstanding active listening and multitasking abilities. Therefore, if I am selected, you would be adding a Customer Service Representative who brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills. This helps enhance customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Diabetes Educator
Concentrix
05.2023 - Current
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Healthcare Customer Service Representative
Conduent
09.2022 - 02.2023
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Collected payments from patients and entered them into the billing system accurately.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Customer Service Representative
Sitel
11.2019 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Arts - Education
Mississippi State University
Starkville, MS05-2023
Associate of Arts - Liberal Arts
East Mississippi Community College
Mayhew, MS12-2018
High School Diploma -
Columbus High School
Columbus, MS05.2018
Skills
- Complaint Handling
- Assertiveness
- CRM Software
- Customer Focus
- Microsoft Office
- Call Management
- Organization
- Call Center Operations
Languages
Spanish
Full Professional
Timeline
Diabetes Educator
Concentrix
05.2023 - Current
Healthcare Customer Service Representative
Conduent
09.2022 - 02.2023
Customer Service Representative
Sitel
11.2019 - 09.2022
Bachelor of Arts - Education
Mississippi State University
Associate of Arts - Liberal Arts
East Mississippi Community College
High School Diploma -
Columbus High School