Jasmine Harris
Troy,AL
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated through roles at Johnson & Johnson and other leading companies. Skilled in active listening and problem resolution, adept at managing high call volumes with professionalism. Achieved significant improvements in customer service metrics, leveraging computer proficiency and critical thinking to exceed performance targets. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Remote Customer Service Representative
Johnson & Johnson
03.2021 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Checker Loader
McLane Company
07.2018 - 02.2021
- Aided in training new employees, sharing best practices for efficient job performance.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Assisted with unloading customer carts onto conveyor belt.
CSR AGENT
Orlando Sentinel Newspaper
05.2016 - 05.2018
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts - Criminal Justice
George C Wallace Community College - Dothan
Dothan, ALHigh School Diploma -
Community High School
Kissimmee, FL05.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Data Entry
- Call center experience
- Computer Proficiency
Timeline
Remote Customer Service Representative
Johnson & Johnson
03.2021 - 01.2024
Checker Loader
McLane Company
07.2018 - 02.2021
CSR AGENT
Orlando Sentinel Newspaper
05.2016 - 05.2018
Associate of Arts - Criminal Justice
George C Wallace Community College - Dothan
High School Diploma -
Community High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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