Jasmine Harris
Slidell,LA
Summary
Proven track record in enhancing customer loyalty and streamlining operations, as demonstrated at Concentrix. Skilled in Microsoft Excel and problem resolution, I excel in high-pressure environments, significantly improving service delivery. My ability to empathize with clients and manage data efficiently ensures optimal outcomes for both customers and teams. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Concentrix
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Followed established procedures to enter and process data correctly.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Phlebotomist
Kedplasma
01.2022 - 08.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
Patient Access Specialist
St. Tammany Health Center
01.2020 - 01.2022
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Education
Phelobotomy Certification - Phlebotomy
Next Level Education
Laplace, LA06.2022
High School Diploma -
Slidell High School
Slidell, LA05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Data Entry
- Call center experience
- Microsoft Excel
- Payment Processing
- Call Center Operations
- Scheduling
- Team Development
- Administrative Support
- Quality Control
- Sales expertise
- Promotional support
Timeline
Customer Service Representative
Concentrix
08.2023 - Current
Phlebotomist
Kedplasma
01.2022 - 08.2023
Patient Access Specialist
St. Tammany Health Center
01.2020 - 01.2022
Phelobotomy Certification - Phlebotomy
Next Level Education
High School Diploma -
Slidell High School