Jasmine Hart
Lithonia,USA
Summary
Dynamic professional with extensive experience in customer service and delivery, notably with DoorDash. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in route planning and safety compliance, demonstrating strong time management and leadership abilities. Committed to maintaining high standards in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
Decatur, GA
03.2022 - Current
- Delivered food orders efficiently and accurately to customers' locations.
- Executed daily delivery instructions and route assignments from dispatch to ensure timely deliveries.
- Maintained communication with customers regarding delivery status and estimated arrival times..
- Followed health and safety regulations when handling food items during deliveries.
- Reviewed orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
Customer Service Representative - Remote Call Center
Wayfair
Atlanta, GA
08.2023 - 12.2024
- Managed customer emails regarding order status and updates, improving communication and response time.
- Executed warm and cold transfers to departments, streamlining support and reducing customer wait times.
- Resolved post-order issues, including shipping inquiries and returns, enhancing customer satisfaction.
Customer Service Representative
Asurion
Decatur, GA
01.2020 - 01.2022
- Resolved customer complaints and issues promptly, enhancing overall satisfaction.
- Enhanced customer experience through effective communication and complaint resolution.
- Provided bilingual customer support to meet diverse client needs.
- Fostered positive relationships with customers through effective interpersonal communication.
- Maintained attention to detail in client interactions, ensuring accurate and thorough service.
- Demonstrated strong time management skills to prioritize tasks efficiently.
- Maintained a positive attitude under pressure, contributing to team morale.
Housekeeper
Hyatt
Atlanta, GA
06.2018 - 12.2020
- Maintained impeccable standards for cleanliness in hotel and client environments.
- Cleaned guest rooms to ensure high standards of cleanliness and comfort.
- Disinfected frequently touched objects, including telephones and light switches, to maintain health and safety standards.
- Restocked supplies and amenities to enhance guest convenience and satisfaction.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Selected optimal tools and methods for cleaning tasks to improve overall effectiveness.
Retail Sales Associate
HomeGoods
Atlanta, GA
03.2018 - 12.2020
- Managed cash register and POS software, ensuring smooth transactions and accurate financial reporting.
- Processed customer transactions swiftly and accurately in a high-volume general store environment.
- Assisted customers with inquiries on purchases, promotions, defects, and returns, enhancing customer satisfaction.
- Operated checkout lane equipment, including UPC scanner and weight scale, efficiently.
- Supported stocking shelves and maintaining store cleanliness, contributing to a pleasant shopping environment.
Server/Cashier
Steak N Shake
Atlanta, GA
06.2016 - 01.2018
- Greeted customers and ensured satisfaction through attentive service.
- Engaged with customers to create welcoming and a welcoming and friendly atmosphere.
- Operated the drive-through window and sales register quickly and efficiently.
- Managed customer inquiries and provided solutions in a fast-paced environment.
Event Security Officer
Bobby Dodd stadium
Atlanta, GA
05.2016 - 12.2016
- Conducted thorough security checks at entry points for all events.
- Monitored premises to prevent unauthorized access and enhance safety.
- Enforced venue policies and regulations to maintain a safe environment.
- Managed guest flow to prevent overcrowding and ensure smooth event operations.
- Collaborated with event staff to coordinate emergency response plans.
- Directed guests and provided assistance to enhance their event experience.
Education
High school -
Elizabeth Andrews High School
Stone Mountain, GASkills
- Delivery driver experience
- Route planning
- Safety compliance
- Customer service and support
- Inventory management
- Heavy equipment operation
- Vehicle maintenance
- Cleaning experience
- Restaurant and kitchen experience
- Salesforce proficiency
- Microsoft Office applications
- Time management and analysis skills
- Leadership and organizational skills
- Supervisory experience
- Relationship management
- Security and materials handling
- Typing and communication skills
Certification
- Driver's License, 02/01/22, 07/01/29
- Non-CDL Class C Food Handler Certification
Languages
English, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative - Remote Call Center
Wayfair
08.2023 - 12.2024
Delivery Driver
DoorDash
03.2022 - Current
Customer Service Representative
Asurion
01.2020 - 01.2022
Housekeeper
Hyatt
06.2018 - 12.2020
Retail Sales Associate
HomeGoods
03.2018 - 12.2020
Server/Cashier
Steak N Shake
06.2016 - 01.2018
Event Security Officer
Bobby Dodd stadium
05.2016 - 12.2016
High school -
Elizabeth Andrews High School