JASMINE HARTWELL

• Monitored dispatched calls and took action to resolve and correct potential problems.
• Handled customer escalations from drivers to solve issues and restore customer satisfaction.
• Communicated with customers daily about freight movements and delivery timetables.
• Tracked purchase orders and approved vendor invoices for outside services.
• Coordinated pickups and deliveries across east coast.
• Conducted geographical location spotting and map reading to support fleet personnel.
• Scheduled and tracked movements of owned and rented equipment.
• Recorded customer encounters through detailed notes and maintained comprehensive records.
• Received new orders, prepared documentation and assigned personnel.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Coordinated repairs to vehicles to maintain fleet operations.
• Delivered services to customer locations within specific timeframes.

• Develop and maintained relationship with customers in a professional manner via email, phone
• Serve as first point in contact regarding customer accounts
• Create export documentation for international and domestic shipments.
• Maintain and filed all documentation
• Ensure that daily, weekly, and monthly documentation deadlines are met
• Review Customer regulations, guidelines, and laws for exportation.
• Coordinate with Operations on special client request; expediting when necessary
• Serve as first point in contact regarding customer accounts
• Managed and invoiced accounts accurately in timely manner
• Partner with inventory and operations to research inventory discrepancies and misplacements
• Handled over 90 international shipments every month

• Maintained energy and enthusiasm in fast-paced environment.
• Processed cash credit and check transactions
• Provide professional customer service
• Collaborated with team members to achieve target results.
• Developed team communications and information for meetings.
• Increased customer satisfaction by resolving issues.
• Exceeded goals through effective task prioritization and great work ethic.
• Used coordination and planning skills to achieve results according to schedule.
• Demonstrated respect, friendliness and willingness to help wherever needed.

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• 3 years of Inventory management.
• Monitor food preparation to ensure orders are completed with accuracy.
• Keep dining area clean with oversight over crew assignments.
• Resolved customers question or concern quickly to ensure satisfaction from all guests.
• Monitored employee's accomplishments and made recommendations for employee of month.
• Checking product temperature to ensure safety.
• Administering cash positions and dealing with bank deposits.
• Making sure that all employees are aware of new advancements.
• Purchasing supplies and keeping low labor costs.