Jasmine Havens
Dayton,OH
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Scorer
Pearson Scoring
San Antonio, Texas
07.2014 - Current
- Evaluated written responses for standardized assessments with attention to detail.
- Applied scoring guidelines consistently to ensure fairness and accuracy.
- Collaborated with colleagues to clarify scoring standards and expectations.
- Maintained organized records of scored assessments for audit purposes.
- Participated in training sessions to enhance scoring skills and knowledge.
- Communicated effectively with team members regarding scoring challenges and solutions.
- Collaborated with other scorers to maintain a consistent approach to scoring tasks.
- Reviewed assessment protocols, policies, and procedures prior to each assignment.
Captioning Agent
CaptionCall
San Antonio, Texas
03.2019 - 07.2021
- Captured real-time conversations for hearing-impaired individuals using advanced captioning software.
- Collaborated with team members to ensure accurate and timely delivery of captions.
- Reviewed and edited transcriptions for clarity and correctness before final submission.
- Transcribed exact wording for wide-ranging conversations.
- Protected callers' personal information by following exact protocols for typing conversations with no recording or documentation.
- Assisted with emergency calls by captioning and relaying critical information.
- Maintained strict compliance with government regulations barring interference in conversations.
- Ensured that all captioned material meets FCC guidelines and industry standards.
- Captioned telephone conversations verbatim to facilitate accurate communications.
Education
Master of Science - Psychology
Walden University
Minneapolis, MN 02.2018 - 05.2023
Bachelor of Arts - Paychology
Texas State University
San Marcos, Texas, TX 08.2010 - 05.2014
Skills
- Scoring accuracy
- Standardized assessments
- Captioning software
- Compliance regulations
- Communication skills
- Team collaboration
- Attention to detail
- Time management
- Critical thinking
- Adaptability to change
- Effective teamwork
- High accuracy
- Efficient record keeping
- Detail orientation
- Accurate data entry
- Technical Rule Knowledge
- Self-confidence
Certification
- Health, Life & HMO insurance license in TX
Timeline
Captioning Agent
CaptionCall
03.2019 - 07.2021
Master of Science - Psychology
Walden University
02.2018 - 05.2023
Scorer
Pearson Scoring
07.2014 - Current
Bachelor of Arts - Paychology
Texas State University
08.2010 - 05.2014