Jasmine Hawkins
Lancaster,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Leader and Stocker
Dollar General Store
Pensacola, FL
09.2023 - 01.2024
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Coached team members to increase productivity and reduce workplace accidents.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assisted general manager with operations game plan and company initiatives implementation.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Processed refunds and exchanges according to company policy.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
Restaurant Hostess and Salad & Fry Cook
Longhorn Steakhouse
Pensacola, FL
11.2022 - 01.2024
- Answered phones promptly to record and confirm reservations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Informed kitchen staff of any special orders or dietary restrictions.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Set up and performed initial prep work for soups, sauces and salads.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Grilled and deep fried various foods from meats to potatoes.
Dietary Aide
Pensacola Developmental Center
Pensacola, FL
03.2022 - 11.2022
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Set up trays for patients upon request.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Followed dietary procedures in accordance with established policies.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Cashier
Grocery Outlet
Pensacola, FL
02.2022 - 04.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Welcomed customers, offering assistance to help find store items.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Market Research Analyst
Six Flags Magic Mountain
Valencia, CA
04.2014 - 12.2021
- Trained interviewers in proper techniques to collect relevant and reliable data.
- Presented market research to customers through conferences, comment pieces and articles.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
George Washington Preparatory High School
Los Angeles, CA06-2008
Skills
- Customer Service Management
- Team Supervision
- Problem-Solving
- Safety Processes and Procedures
- Assigning Work
- Cash Handling
- Shift Scheduling
- Staff Supervision
- Employee Attendance Monitoring
- Shift Paperwork Completion
- Sales Reporting
- Positive Attitude
- Inventory Counts
Certification
- CPR License
Timeline
Shift Leader and Stocker
Dollar General Store
09.2023 - 01.2024
Restaurant Hostess and Salad & Fry Cook
Longhorn Steakhouse
11.2022 - 01.2024
Dietary Aide
Pensacola Developmental Center
03.2022 - 11.2022
Cashier
Grocery Outlet
02.2022 - 04.2022
Market Research Analyst
Six Flags Magic Mountain
04.2014 - 12.2021
High School Diploma -
George Washington Preparatory High School