Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Hayes

Humble,TX

Summary

Customer Service Representative and licensed health insurance agent with extensive knowledge providing service including sales, customer care and tech support in a busy call center setting. Attentive listener who is able to solve problems efficient and quickly. Fully committed to following company procedures and creating loyal customers.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Licensed Health Insurance Sales Agent/ Call Center

TZ Insurance Solutions LLC
11.2022 - 05.2023
  • Kept up to date with the latest trends, regulations, and industry updates related to health insurance, participated in training programs and workshops to enhance knowledge and skills
  • Educated clients on different health insurance plans, coverage options, benefits, and limitations to help them make informed decisions
  • Assessed clients needs to understand their medical history, lifestyle, and coverage requirements to provide suitable health insurance options
  • Accurately documented client information, policy details, and interactions in a secure database, ensuring confidentiality and compliance with privacy regulations.

Licensed Health Insurance Sales Agent/ Call Center

United Healthcare
08.2021 - 10.2022
  • Educated customers on the advantages and disadvantages of different policies and made recommendations based on their needs
  • Suggested modifications and updates to clients existing insurance policies
  • Completed administrative tasks including maintaining records and handling policy renewals
  • Appraised the wishes and demands of business or individual customers and sold suitable protection plans
  • Overcame objections to close sales
  • Looked up prospects prescriptions and matched with the formulary

Customer Experience Agent/ Call Center

United HealthCare
04.2020 - 07.2021
  • Engaged customers, remained empathetic
  • And built rapport throughout every call
  • Utilized active listening skills to provide an exceptional customer experience and meet all needs
  • De-escalated situations involving dissatisfied customers, offering patient assistance and support, and provided a alternative solution
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.

Customer Experience Colleague

Macy’s
10.2020 - 03.2021
  • Effectively developed and maintained relationships throughout the store in order to problem solve and create the best possible outcome for the customer
  • Kept track of the promotional calendar and utilized it for the purpose of driving sales
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.

Education

Associate of Science - Computer Science

Lonestar Community College
Kingwood, Tx
05.2022

Bachelors - Computer Information Systems

University of Houston
Victoria, TX
05.2024

Skills

  • Expert in Microsoft Office
  • Knowledgeable in the utilization of various software programs
  • troubleshooting systems
  • Exceptional sales skills
  • Rapport building
  • Data entry
  • Complaint resolution
  • Customer Relationship Management

Certification

  • General lines - life, accident, health and HMO
  • AHIP 2023

Timeline

Licensed Health Insurance Sales Agent/ Call Center

TZ Insurance Solutions LLC
11.2022 - 05.2023

Licensed Health Insurance Sales Agent/ Call Center

United Healthcare
08.2021 - 10.2022

Customer Experience Colleague

Macy’s
10.2020 - 03.2021

Customer Experience Agent/ Call Center

United HealthCare
04.2020 - 07.2021

Associate of Science - Computer Science

Lonestar Community College

Bachelors - Computer Information Systems

University of Houston

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Jasmine Hayes