Maranda Johnson
Centerpoint
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Server
Saltgrass Steakhouse
12.2023 - Current
- Collaborated with kitchen team to ensure timely delivery of meals.
- Implemented suggestions for improving workflow efficiency during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Mail Handler
United States Post Service
05.2020 - 10.2023
- Operated sorting equipment to efficiently process incoming and outgoing mail.
- Ensured compliance with safety protocols during mail handling operations.
- Implemented best practices for inventory management of postal supplies.
- Enhanced workflow efficiency by reorganizing mail distribution routes and processes.
Server
Pappadeaux Seafood Kitchen
05.2018 - 02.2020
- Responsible for guest experience, correctly and effectively taking guest orders and delivering
- Maintained cleanliness and organization of dining area to provide welcoming atmosphere.
- Assisted in inventory management by monitoring stock levels and ordering supplies as needed.
Hourly Shift Supervisor
Boston Market
03.2016 - 02.2018
- Responsible for leading team members, utilizing resources to reach companies goals, safe counting, inventory counts and beginning/end of day computer tasks
- Supervised daily operations, ensuring adherence to company policies and quality standards.
- Trained and mentored team members, enhancing overall staff performance and engagement.
- Managed inventory levels, coordinating with suppliers to maintain product availability.
Server
Boston Market
11.2011 - 03.2016
- Safety award 2011
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently to enhance guest satisfaction.
- Trained new staff on menu items, service protocols, and safety procedures.
- Resolved customer complaints promptly to uphold service standards and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front Desk Receptionist
Victory Inn Hotel
01.2016 - 02.2018
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Coordinated room reservations and handled inquiries using hotel management software efficiently.
- Assisted in training new staff on front desk protocols and customer service best practices.
- Provided exceptional customer service, addressing guest concerns promptly and professionally.
Optician
Americas Best Contacts and Eye Glasses
10.2019 - 02.2020
- Design, measure, fit, and adapt lenses and frames for clients according to written optical prescription or specification. Assist clients with selecting frames. Prepare work order for optical laboratory containing instructions for grinding and mounting lenses in frames. Verify exactness of finished lens spectacles.
To-Go server
Pappadeaux Seafood Kitchen
02.2019 - 05.2019
- Responsible for answering all incoming calls, placing to-go orders accurately, answering general restaurant questions and transferring calls to the correct department.
Cashier
Boston Market
11.2011 - 09.2013
- In charge of greeting guest and taking accurate orders.
Drug Gm/Stock
Kroger
09.2014 - 03.2015
- In charge of greeting customers and responding to questions and requests in a courteous and helpful way as well as, receiving, restocking and conditioning shelves with all non food merchandise
Account Manager
Blue Chip Endeavors
09.2015 - 01.2016
- In charge of conducting second interviews, pitching products to potential customers, closing deals and following up with customers
- Developed strategic initiatives to align client goals with company services.
- Led cross-functional teams to execute comprehensive account plans and drive results.
- Analyzed market trends to identify opportunities for business growth and client expansion.
Education
Certificate - Radio And Television Broadcasting
Specs Howard School of Media Arts
05-2017
Bachelor's - Communications
Wayne State University
05-2016
Associates - Communications
Wayne County Community College
05.2014
Skills
- Fast and accurate
- Typing and telephone skills
- Friendly
- Excellent at strategizing and organizing
- Strong Written and verbal communication skills
- Analytical
- Mac and PC proficient
- Microsoft Word and Excel proficient
- Strong work ethic
- Exceptional customer service
Timeline
Server
Saltgrass Steakhouse
12.2023 - Current
Mail Handler
United States Post Service
05.2020 - 10.2023
Optician
Americas Best Contacts and Eye Glasses
10.2019 - 02.2020
To-Go server
Pappadeaux Seafood Kitchen
02.2019 - 05.2019
Server
Pappadeaux Seafood Kitchen
05.2018 - 02.2020
Hourly Shift Supervisor
Boston Market
03.2016 - 02.2018
Front Desk Receptionist
Victory Inn Hotel
01.2016 - 02.2018
Account Manager
Blue Chip Endeavors
09.2015 - 01.2016
Drug Gm/Stock
Kroger
09.2014 - 03.2015
Server
Boston Market
11.2011 - 03.2016
Cashier
Boston Market
11.2011 - 09.2013
Certificate - Radio And Television Broadcasting
Specs Howard School of Media Arts
Bachelor's - Communications
Wayne State University
Associates - Communications
Wayne County Community College