Jasmine Haynes
Baton Rouge,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Front End Coach (Assistant Manager)
Walmart
Baton Rouge, LA
06.2019 - 02.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals
- Calculated daily transactions with adding machines and calculators
- Arranged monies received in cash boxes and coin dispensers according to denomination
- Balanced currency, coin and checks in cash drawers at end of shifts
- Ordered supplies and materials, verifying sufficient on-hand inventory and securing sensitive and propriety items
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
Member Service Representative
Campus Federal Credit Union
Baton Rouge, LA
08.2018 - 06.2019
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every member.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved member inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Assisted members in managing online services and achieving daily banking needs.
- Opened member accounts by recording account information into job-related software.
- Enhanced member relationships by providing excellent service during each interaction.
- Assisted members via telephone to reorder checks and provide bank statements and account balances.
Client Service Advisor
Hancock Whitney Bank
Denham Springs, LA
01.2016 - 05.2018
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Assisted customers in managing online services and achieving daily banking needs
- Assisted customers via telephone to reorder checks and provide bank statements and account balances
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
Education
Bachelor of Science - Sociology
Southern University And A & M College
05.2013
Skills
- Hiring and Onboarding
- Verbal and Written Communication
- Performance Evaluations
- Schedule Management
- Decision-Making
- Financial Processes Understanding
- Cash Distribution
- Money Auditing
- Customer Service-Oriented
- Inbound Customer Calls
- Financial Institution Regulations
Timeline
Front End Coach (Assistant Manager)
Walmart
06.2019 - 02.2023
Member Service Representative
Campus Federal Credit Union
08.2018 - 06.2019
Client Service Advisor
Hancock Whitney Bank
01.2016 - 05.2018
Bachelor of Science - Sociology
Southern University And A & M College