Jasmine Hearst
Savannah,GA
Summary
Dynamic and results-oriented professional with a proven track record at Floor and Decor, excelling in roles that demand meticulous financial records review and exceptional coaching skills. Spearheaded inventory accuracy projects, achieving significant improvements, and consistently surpassed customer satisfaction targets through innovative problem-solving and effective team leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Storage Buy Auditor
Floor and Decor
Savannah, GA
01.2025 - Current
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Ensured timely completion of all assigned tasks within set deadlines.
- Manager storage buy orders to ensure orders are delivered within the 14 day window
- Perform daily, weekly, and monthly storage buy audits to ensure order and inventory accuracy. Audits to be conducted as per the Storage Buy Audit SOP.
- Answer the telephone according to established guidelines and comply with the company's safety standard operating procedures for lifting practices.
Department Manager
Floor and Decor
Savannah, GA
08.2023 - 01.2025
- Engage with customers to deliver an exceptional shopping experience, and ensure that store staff provide outstanding customer service.
- Organize merchandise effectively by following company standards that guide merchandising strategies.
- Maintain store presentation standards consistently, and ensure the safety and security of both customers and employees by adhering to established loss prevention and risk management protocols.
- Support the Chief Executive Merchant in fostering a seamless customer service environment that is welcoming, helpful, knowledgeable, and efficient for both customers and staff.
Overnight Recieving Supervisor
Floor and Decor
Savannah, GA
05.2023 - 09.2023
- Direct the day to day activities of the warehouse such as activities include shipping, receiving, maintenance, inventory control, etc.
- Responsible for the warehouse as it pertains to Storage Buy transactions, receiving errors, and staging of products.
- Responsible for warehouse safety programs in order to provide a safe and clean workplace for employees and within the regulations of all OSHA local and state regulations .
- Ensure all associates are trained and following all standard operating procedures.
Inventory Control Specialist
Floor and Decor
Savannah, GA
10.2022 - 05.2023
- Audited and corrected discrepancies in inventory numbers.
- Completed a total of 60 physical inventory counts each month.
- Recorded information, shortages, and discrepancies are necessary to keep records current and accurate. Verified incoming products ahead of time, and checked delivery totals to maintain accuracy.
- Completed daily cycle counts to maintain the accuracy of records.
Customer Service Representative
Floor and Decor
Savannah, GA
01.2021 - 01.2022
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Follow established cash, check, and charge card acceptance procedures.
Education
Bachelor of Science - Biology
Savannah State University
Savannah, GA11-2020
Associate of Science - General Studies
Georgia Military College
Milledgeville, GA05-2017
Skills
- Financial records review
- Profits and losses tracking
- Analytical problem solving
- Time management
- Effective Multitasking
- Project Planning
- Coaching and Support
- Detail-Oriented Analysis
- Experienced Forklift Driver
Accomplishments
- Shrink reduction total of 0.89% to 0.39% year over year.
- Average SER 78.88%
- Maintaining 2 departments up to standards within first consecutive month being in position.
Certification
- Certifications on operating equipment such as electric pallet jacks, reachtrucks, and forklifts.
Timeline
Storage Buy Auditor
Floor and Decor
01.2025 - Current
Department Manager
Floor and Decor
08.2023 - 01.2025
Overnight Recieving Supervisor
Floor and Decor
05.2023 - 09.2023
Inventory Control Specialist
Floor and Decor
10.2022 - 05.2023
Customer Service Representative
Floor and Decor
01.2021 - 01.2022
Bachelor of Science - Biology
Savannah State University
Associate of Science - General Studies
Georgia Military College
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