Jasmine Hendricks
Montgomery,AL
Summary
Proven track record in customer service and cash management, notably at Murphy USA Gas Station. Excelled in enhancing customer satisfaction and loyalty through exceptional service and efficient payment processing. Demonstrated reliability and empathy, contributing to significant improvements in customer relations and operational accuracy. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
ASK Telemarketing Inc.
Montgomery, AL
11.2023 - 08.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Cashier
Murphy USA Gas Station
Montgomery, AL
05.2024 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisting customers with procedures and fuel transactions
- Restocking merchandise
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Lifted up to 50 pounds at once and used forklift to move heavier loads
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Welcomed customers and helped determine their needs
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
- Greeted customers entering store and responded promptly to customer needs
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift
Customer Service Representative
Concentrix
Newark, California
02.2024 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- The customer service representative (seasonal) works from home home and interfaces with customers via inbound/outbound calls and/or via the internet.
- Provide inbound customer support using a call flow guide
- Help customers with Healthcare needs such as understanding benefits, claims, bulling inquiries, authorizations,finding new providers and more.
- Track, document, and retrieve information in databases.
- Offer additional products/or services
- Deliver expert customer services with a smile
Education
High School Diploma -
Sidney Lanier Highschool
Montgomery, AL 05.2024 - 05.2024
Skills
Customer Service
Cash Handling
Customer Assistance
Payment Processing
Cash Register Operation
Payment Collection
POS Systems
Product restocking
Returns processing
Customer service excellence
ID Verification
Work Ethic and Integrity
Money Handling
Cleaning and sanitizing
Cash Management
Daily Reporting
Timeline
Cashier
Murphy USA Gas Station
05.2024 - Current
High School Diploma -
Sidney Lanier Highschool
05.2024 - 05.2024
Customer Service Representative
Concentrix
02.2024 - 04.2024
Customer Service Representative
ASK Telemarketing Inc.
11.2023 - 08.2024