Jasmine Hendrickson
Danville,PA
Summary
Dedicated professional with a proven track record at CMSU, adept in computer proficiency and exceptional customer service. Leveraged organizational skills and effective communication to enhance client satisfaction and achieve positive outcomes. Excelled in fast-paced environments, demonstrating a keen eye for detail and a rapid learning ability. Successfully coordinated comprehensive case management plans, significantly improving client well-being and self-sufficiency.
Overview
25
25
years of professional experience
Work History
Energy Assistance Worker
PA Department Of Human Services
09.2011 - Current
- Completed assigned tasks efficiently and accurately.
- Assisted team members to ensure smooth workflow.
- Ensured high-quality results with attention to detail.
- Worked collaboratively with team to meet deadlines.
- Maintained clean and organized workspace for safety and efficiency.
- Improved productivity by following structured work processes.
- Followed instructions to complete tasks as per requirements.
- Demonstrated reliability by consistently showing up on time.
- Enhanced overall team performance by cooperating well with others.
- Supported team efforts to achieve project goals.
- Executed daily responsibilities to ensure project completion.
- Met project objectives with diligent work ethic.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Case Manager
CMSU
01.2000 - 11.2010
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
Education
Science Education
Keystone College
La Plume, PADipolma -
Danville Area High School
Danville, PA06.1999
Skills
Computer proficient
Organizational skills
Great costumer service skills
Fast learner
Detail oriented
Good communication skills
Timeline
Energy Assistance Worker
PA Department Of Human Services
09.2011 - Current
Case Manager
CMSU
01.2000 - 11.2010
Science Education
Keystone College
Dipolma -
Danville Area High School
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