Jasmine Henry
Dallas,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Front Desk Patient Coordinator
Oak Street Health Clinic
06.2020 - 03.2024
- Contributed to the establishment of an online booking platform, allowing patients to conveniently schedule appointments from their devices.
- Enhanced office organization with effective filing systems, resulting in easier access to patient records.
- Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally.
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
Customer Service Call Center Representative
BB&T Bank Operations Center
10.2018 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
Operations Manager
FedEx Ground
07.2015 - 08.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Bachelor of Science - Business Administration And Management
Tyler Junior College
Troup, TX10.2015
Skills
Great attention to details, exceptional organizational and interpersonal skills, profound ability to multitask in a fast-paced environment, strong ability to work in a team environment, leadership skills, communications, computer proficiency, conversant with identifying and analyzing problems and finding solutions
Timeline
Front Desk Patient Coordinator
Oak Street Health Clinic
06.2020 - 03.2024
Customer Service Call Center Representative
BB&T Bank Operations Center
10.2018 - 03.2020
Operations Manager
FedEx Ground
07.2015 - 08.2018
Bachelor of Science - Business Administration And Management
Tyler Junior College