Jasmine Henry
Atlanta,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Convergent Outsourcing
09.2021 - 09.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Front Desk Agent
Marriott
07.2019 - 08.2021
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Cashier Team Lead
Starbucks
08.2018 - 06.2019
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
File Clerk
Sourcecorp
02.2015 - 08.2018
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Sorted and classified documents into appropriate filing systems for increased traceability.
Education
High School Diploma -
Oliver Perry Walker
New Orleans, LA 05.2001 -
Skills
Call Control
Data Entry
Complaint resolution
Customer communications
Account updating
Problem-solving skills
Call Center Customer Service
Communicating with clients
Inbound phone calls
Payment Processing
Appointment Scheduling
Data Gathering
Timeline
Call Center Representative
Convergent Outsourcing
09.2021 - 09.2024
Front Desk Agent
Marriott
07.2019 - 08.2021
Cashier Team Lead
Starbucks
08.2018 - 06.2019
File Clerk
Sourcecorp
02.2015 - 08.2018
High School Diploma -
Oliver Perry Walker
05.2001 -