Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Registered Nurse, Trauma Telemetry
Broward General Medical Center
04.2023 - Current
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Patient Access Representative
SBH Healthcare System
06.2003 - Current
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Stayed calm under pressure to and successfully dealt with difficult situations.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Providing excellent customer service by promptly answering patient inquiries.
Admitting Manager
SBH Healthcare System
06.2010 - 06.2017
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Onboarded new employees with training and new hire documentation.
Controlled costs to keep business operating within budget and increase profits.
Neonatal Intensive Care Unit (NICU) Level III at Broward General Medical CenterNeonatal Intensive Care Unit (NICU) Level III at Broward General Medical Center