Jasmine Hernandez
Hou,TX
Summary
Efficient student with knowledge of electronic claims processing, inventory control, and guest relations. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as detail-oriented by my peers, I can be relied upon to help your team achieve its goals.
Overview
8
8
years of professional experience
Work History
Store Manager
Spencer's Gifts
11.2023 - Current
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Coordinated employee schedules according to staff availability and processed time-off requests
- Performed administrative duties such as processing payroll information or managing employee benefits programs
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
STORE MANAGER
Spirit Halloween
08.2022 - 11.2023
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Solved problems and resolved conflicts for team members and customers
- Created weekly work schedules to meet staffing needs while controlling labor costs
E-COMMERCE PERSONAL SHOPPER
HEB
11.2021 - 10.2023
- Demonstrated strong organizational skills by managing multiple client orders simultaneously
- Received work assignments from order system to fill orders
- Performed regular quality control checks of merchandise before delivery
- Utilized selection process for products within store and bagged products following bagging standards
- Stored product correctly in staging area, following safety guidelines
ASSISTANT MANAGER
Cinemark
02.2017 - 03.2020
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Communicated with customers to address questions, concerns, and needs and provide quality customer service
- Interviewed potential job candidates and made hiring recommendations to general manager
- Maintained accurate records of sales transactions using point-of-sale systems
Education
BACHELOR OF SCIENCE (B.S.) - NURSING CANDIDATE
Lonestar Montgomery
05.2027
HIGH SCHOOL DIPLOMA -
Conroe High School
05.2017
Skills
- Time Management
- Accurate Cash Handling
- Staff Management
- Recruiting and Hiring
- Customer Relations
- Hospitality and Accommodation
- Materials Planning and Logistics
- Manage Operations
References
References available upon request
Timeline
Store Manager
Spencer's Gifts
11.2023 - Current
STORE MANAGER
Spirit Halloween
08.2022 - 11.2023
E-COMMERCE PERSONAL SHOPPER
HEB
11.2021 - 10.2023
ASSISTANT MANAGER
Cinemark
02.2017 - 03.2020
HIGH SCHOOL DIPLOMA -
Conroe High School
BACHELOR OF SCIENCE (B.S.) - NURSING CANDIDATE
Lonestar Montgomery
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