Jasmine Hernandez
Chicago,IL
Summary
Personable and energetic receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. As a Loyola bachelor's in paralegal studies student, my career goals are supported by my skills as a file clerk, school administration assistant, and customer service. These skills combined have equipped me with strong organization and communication abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Wildberry Pancakes & Cafe
09.2022 - Current
- Serves patrons with food and beverages in a positive and friendly manner
- Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
- Helps patrons select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions
- Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs
Lead Hostess/Trainer
Giordano's Pizza
03.2021 - Current
- Relate with clients when they arrive and when they are leaving
- Thank clients for their patronage when they are leaving
- Communicate with customers while they wait for their drink and food order
- Ensure complete and consistent cleanliness of the host area
- Be available to answer calls and to greet guests
- Aid servers with tallies at shift ends
- Supervise host book efficiently and oversee clients seating arrangements
- Handle clients amicably and with understanding whether they have reservation or not
- Make great and impressive first impression on clients
- Schedule reservation for guests both in person and over the phone
- Communicate with supervisors or management on any issue related to customers
- Manage all cases related to guest courteously and professionally
- Maintain diplomacy while relating with clients
Legal File Clerk
Tomasik Kotin Kasserman
04.2022 - 08.2022
- Maintained confidentiality of sensitive client information by securely handling and storing legal files.
- Reduced document retrieval time by reorganizing the physical filing system, increasing overall productivity within the firm.
- Contributed to faster case resolution by promptly delivering requested legal files to attorneys and support staff.
- Facilitated smooth office operations by responding promptly to requests for file retrieval or updates from attorneys and support staff.
Sales Associate
Party City Holding Inc.
09.2020 - 02.2021
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Maintained records related to sales, returns and inventory availability
- Tracked stock using company inventory management software Maintained organized, presentable merchandise to drive continuous sales
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Worked with sales team to collaboratively reach targets, consistently meeting, or exceeding personal quotas
Receptionist Assistant
Channelview High School
07.2019 - 02.2020
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Collected, sorted, distributed, and sent mail and packages
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Received and routed business correspondence to correct departments and staff members
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation
Sales Associate
Party City Holding Inc.
10.2019 - 11.2019
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Maintained records related to sales, returns and inventory availability
- Tracked stock using company inventory management software Maintained organized, presentable merchandise to drive continuous sales
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Worked with sales team to collaboratively reach targets, consistently meeting, or exceeding personal quotas
Hostess/Manager
Armenta's Mexican Restaurant
03.2019 - 10.2019
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
- Documented reservations, alerted servers and managers of large groups and prepared seating Informed servers of newly seated parties for speedy service
- Answered customer questions about hours, seating and wait time information
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
Education
BBA - Paralegal Studies
Loyola University of Chicago
Chicago, IL10-2025
San Jacinto Community College
Houston, TX12.2024
HIGH SCHOOL DIPLOMA -
Channelview High School
Channelview, TX05.2020
Skills
- Office administration
- Customer and client relations
- Multi-line telephone systems
- Accounts payable and receivable
- Transcription and dictation
- Microsoft Word, Excel, PowerPoint
- Clerical experience
- Google Docs
- Restaurant management
Certification
- Learn 2 serve, 05/01/21, 05/01/24
- American Safety Council, 08/01/22, 09/01/22
Assessments
Customer focus & orientation, Proficient, 02/01/22
Personal Information
Authorized To Work: US for any employer
Timeline
Server
Wildberry Pancakes & Cafe
09.2022 - Current
Legal File Clerk
Tomasik Kotin Kasserman
04.2022 - 08.2022
Lead Hostess/Trainer
Giordano's Pizza
03.2021 - Current
Sales Associate
Party City Holding Inc.
09.2020 - 02.2021
Sales Associate
Party City Holding Inc.
10.2019 - 11.2019
Receptionist Assistant
Channelview High School
07.2019 - 02.2020
Hostess/Manager
Armenta's Mexican Restaurant
03.2019 - 10.2019
San Jacinto Community College
HIGH SCHOOL DIPLOMA -
Channelview High School
- Learn 2 serve, 05/01/21, 05/01/24
- American Safety Council, 08/01/22, 09/01/22
BBA - Paralegal Studies
Loyola University of Chicago
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