Jasmine Hernandez
Huntington Station
Summary
Experienced Assistant Property Manager with over 14 years of experience in property operations and tenant relations. Skilled at managing multiple tasks, coordinating maintenance requests, and ensuring smooth daily operations. Strong communication and problem-solving abilities with a focus on providing exceptional customer service and building positive tenant relationships. Seeking to improve residential or commercial property management while prioritizing outstanding service for tenants and stakeholders.
Overview
18
18
years of professional experience
Work History
Assistant Property Manager
Manocherian Brothers
11.2011 - Current
- Oversee property management activities for 28 properties encompassing a total of 1,278 units.
- Address phone calls and emails from residents, prospects, vendors, and contractors with professionalism.
- Ensure effective management of rent collections and lease payment processes across all properties.
- Supervise lease renewal monitoring; distribute notices and engage in negotiations with tenants.
- Conduct credit assessments for new tenants; prepare necessary leases and abstracts accurately.
- Manage security deposit reports during tenant move-outs; ensure compliance in return processes.
- Turn over vacant apartments and comply with lead testing regulations
- Followed up on delinquent tenants and coordinated collection procedures.
- Solicit bids from contractors; negotiate favorable terms for property services provided.
- Collaborate with contractors for property maintenance and renovations, ensuring timely project completion
- Trained and mentored new staff, fostering a culture of excellence and teamwork
Administrative Assistant
Stellar Management
01.2007 - 01.2010
- Supported three property managers in managing daily operations across twelve buildings and 2,000 apartments.
- Organized and maintained office procedures, files, records, and reports for efficient property management.
- Addressed resident concerns and public relations challenges, collaborating with HPD, DEP, and DHCR.
- Played a crucial role in resident retention efforts and marketing strategies for vacant units.
- Coordinated communication between residents and management to enhance community relations.
Education
Associate of Arts (AA) - Liberal Arts & Sciences
Queensborough Community College
Queens, NY06.2018
Advanced Regents High School Diploma - undefined
Academy of Mount Saint Ursula
Bronx, NY06.2005
Skills
- Bilingual communication skills in English and Spanish
- Property Management Software (BJ Murray & Yardi)
- Proficient in MS Office Suite
- Customer service
- Lease Administration & Negotiation
- Building Maintenance
- Legal Compliance
- Time Management
Timeline
Assistant Property Manager
Manocherian Brothers
11.2011 - Current
Administrative Assistant
Stellar Management
01.2007 - 01.2010
Advanced Regents High School Diploma - undefined
Academy of Mount Saint Ursula
Associate of Arts (AA) - Liberal Arts & Sciences
Queensborough Community College
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