Jasmine Hernandez
Hobbs,NM
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Skilled at routing calls and mail, and documenting information. Good customer service and data entry skills and capability to handle multiple phone lines.
Overview
7
7
years of professional experience
Work History
Switchboard Operator/ Cashier/ Mail Clerk
New Mexico Junior College
07.2022 - Current
- Directed incoming calls to internal personnel and departments, routing them to best-qualified department.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches to callers' concerns or complaints.
- Operated balanced cash drawer for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Reduced delivery errors by diligently sorting, categorizing, and distributing mail according to recipient names, departments, and zip codes.
- Maintained well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Loaded letters onto processing equipment, and removed non-processable letters.
- Processed and organized incoming mail for distribution to appropriate departments.
- Assisted Accounts Receivable Clerk in scanning and filing processed vendor and employee checks.
- Supported company initiatives by participating in cross-training opportunities, and expanding my skill set beyond switchboard operation duties.
Facility Rentals Specialist
Center Of Recreational Excellence
07.2021 - 07.2022
- Shows and explains all rentable spaces within facility, including all various options available to customers based on type of event and specific space chosen to rent.
- Assists customers through all processes of renting space in facility and ensures all aspects are confirmed by customers in writing and that staff is aware of requirements and needs of each event.
- Answers phone calls and returns voice messages promptly.
- Adheres to assigned work schedule, which will include irregular hours, including days, evenings, and weekends.
- Helps take renters' payments for events.
- Sets appointments with renters to go over and sign legal documents needed to rent spaces.
- Assists front desk with checking in membership patrons when needed, and taking daily pass payments.
- Ensures that all patrons helped by me sign liability waiver.
- Assist facility rentals lead with department duties when they are out on vacation.
- Ensures all rental spaces are cleaned after every event, this includes sweeping, mopping, wiping furniture, vacuuming, cleaning windows, and wiping all touched surfaces.
- Ensures all spaces are set for events upon renters' layout choices.
- Supported company initiatives by participating in cross-training opportunities, and expanding my skill set beyond Rental Specialists operation duties.
Merchandise Service Associate/ Cashier
Lowe's Home Improvement
02.2019 - 07.2022
- Followed established guidelines and procedures.
- Accepted accountability for service and reset completion.
- Completed assigned tasks with little or no supervision.
- Helped Merchandise Service Manager with being team leader when they were sick or on vacation.
- Built displays correctly and efficiently within allotted time frames.
- Learned and practiced all safety guidelines while working quickly.
- Became proficient in being able to openly discuss all types of issues with vendors and management.
- Created appealing, eye-catching visual displays to lead customers throughout entire store.
- Verified adequate availability of promoted products to minimize customer issues.
- Followed master plans when resetting displays and creating new exhibits to showcase specific items.
- Worked in customer service box multitasking many things at once including, answering phone calls, processing returns, checking out customers, signing for packages, gathering online pick-up orders, and helping other customers with any questions or concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Lowe's Home Improvement
02.2019 - 07.2019
- Scan and bag items accurately and efficiently.
- Manage cash register by processing cash, check, credit, and debit payments.
- Deliver excellent customer service at register.
- Engage with customers and guide checkout.
- Maintain clean and safe store.
- Followed established guidelines and procedures.
- Closed store by helping head cashier gather, and count money in vault.
- Worked in customer service box multitasking many things at once including, answering phone calls, processing returns, checking out customers, signing for packages, gathering online pick-up orders, and helping other customers with any questions or concerns.
- Stand for entire 8-hour shifts.
- Informing customers of upcoming sales events they may be interested in.
- Opening store credit accounts whenever possible to help grow store revenue.
- Helping customers locate necessary merchandise by pointing them to right aisle.
- Swept, mopped, and wiped down all surfaces at end of closing shifts.
Student Registrar's Assistant
New Mexico Junior College
08.2018 - 02.2019
- Completed assigned tasks with little or no supervision.
- Developed greater understanding of how to approach students and help them understand questions they had.
- Communicated efficiently over phone, and through email with students, and staff.
- Provided new students with information on admissions or registration procedures, processes as well as curriculum.
- Managed storage of students' cumulative record files on systems.
- Collected and evaluated all registration forms, official transcripts, and records from previous educational institutions for scanning.
- Guided students in filling out registration and admission forms, ensuring information accuracy.
- Conducted research, assembled and analyzed data, and submitted reports and documents.
- Operated office machinery, including photocopiers, scanners, and telephone systems.
- Handled administrative functions, including filing, typing, copying, and faxing.
- Answered phones, greeted visitors, and answered basic visitor questions.
Education
BBA - Marketing
Eastern New Mexico University
Portales, NM05.2026
Associate of Science - General
New Mexico Junior College
Hobbs, NM05.2024
Associate of Arts - General
New Mexico Junior College
Hobbs, NM05.2023
General Studies -
Hobbs High School
Hobbs, NM05.2018
Skills
- Detail Oriented
- Proficient Multitasker
- Proven Leader
- Communication Skills
- Works Well Alone and With Others
- Customer Focused
- Operating Switchboards
- Quick-learning
- Dependability
Timeline
Switchboard Operator/ Cashier/ Mail Clerk
New Mexico Junior College
07.2022 - Current
Facility Rentals Specialist
Center Of Recreational Excellence
07.2021 - 07.2022
Merchandise Service Associate/ Cashier
Lowe's Home Improvement
02.2019 - 07.2022
Cashier
Lowe's Home Improvement
02.2019 - 07.2019
Student Registrar's Assistant
New Mexico Junior College
08.2018 - 02.2019
BBA - Marketing
Eastern New Mexico University
Associate of Science - General
New Mexico Junior College
Associate of Arts - General
New Mexico Junior College
General Studies -
Hobbs High School
Personal Information
Work Permit: Authorized to work in the US for any employer
References
Marcos Vallejo
Operations Assistant Store Manager
1103 W. Pueblo Ave.
Hobbs, NM 88240
(575) 441-0263
vallejomark23@yahoo.com
Isaiah Hernandez
Merchandising Assistant Store Manager
3007 N. Houston St.
Hobbs, NM 88240
(575) 263-7275
isaiahboso1911@gmail.com
Anabel Robledo
Switchboard Operator/Mail Clerk/Cashier
5317 N. Lovington Hwy.
Hobbs, NM 88240
(575) 631-6201
arobledo@nmjc.edu