Jasmine Hernandez
Peoria,AZ
Summary
Dedicated auditor with extensive experience in financial compliance and audit processes. Skilled in relationship building and customer service, consistently delivering transparent communication of findings and strengthening stakeholder trust.
Overview
9
9
years of professional experience
Work History
Auditor 2
Arizona Department of Revenue, ADOR
Phoenix, AZ
04.2019 - Current
- Led comprehensive financial audits ensuring compliance with state regulations and internal policies.
- Developed audit plans identifying risks and establishing testing methodologies for accurate financial reporting.
- Mentored junior auditors, enhancing their skills in analytical procedures and documentation standards.
- Implemented process improvements that increased efficiency in audit workflows and reduced turnaround times.
- Analyzed complex financial statements, detecting discrepancies and recommending corrective actions to management.
- Strengthened stakeholder confidence with transparent and clear communication of audit findings.
- Developed and implemented training materials to improve team performance and efficiency.
Technical Support Representative
AT&T
Phoenix, AZ
01.2017 - 02.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Collaborated with cross-functional teams to address complex technical problems efficiently.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
Education
High School Diploma -
Tolleson Union High School
Tolleson, AZSkills
- Attention to detail
- Audit reporting
- Account reconciliation
- Customer service
- Staff training
- Relationship building
- Complaint handling
- Payment processing
- Scheduling
- Administrative support
- Technical support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Auditor 2
Arizona Department of Revenue, ADOR
04.2019 - Current
Technical Support Representative
AT&T
01.2017 - 02.2019
High School Diploma -
Tolleson Union High School